@lucasgbm I'm sorry to hear that you are experiencing this.
Can you please try the troubleshooting steps in the support article here.
If the issue persists, could you please submit a support ticket and attach your system files, dxdiag and msinfo and our Customer Support team will investigate this further for you.
Hello @lucasgbm,
Sorry to hear about your experience.
I can see that you received a reply to your case already - can you please follow the steps and provide an update directly in your case, so our team can continue to investigate? Many thanks and if you have any additional questions, please let us know.
Hey @lucasgbm,
Thank you for following those steps.
I will be happy to take a closer look, would it be possible to provide your case number so I don't cover steps you have already tried?
Many thanks
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