Original Post — Direct link

Hello, I play on PC and whenever I launch Assassin's Creed Valhalla, the game itself opens up but whenever I try to load into a game save or try to continue the screen goes black, and then the game just crashes. This happens every time I try to play and I am really disappointed as I only recently got the game. But if I try to play the discovery tour, the game works perfectly fine. The game version is 1.5.0.1

over 2 years ago - Ubi-SpaceCats - Direct link

@txrpid Hey there, I'm sorry to hear you're experiencing these crashes. As a first step, could you have a look at our Basic PC Troubleshooting guide?
 
 
Another important step to take when you're experiencing these on launch is to make sure that your game and launcher(s) are on the same drive, preferably the hard drive. 

If after you've gone through the steps, you're still having issues launching your game, please reach out to us via one of the methods below with copies of your MSINFO and DXDiag. If you're contacting us through Twitter or Facebook, make sure to also include your Ubisoft username and email address, so that we can ensure we're looking at the correct account. 

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Thank you!

over 2 years ago - Ubi-SpaceCats - Direct link


@txrpid OK, sorry to hear your troubles with this persist. I have looked into your case. As soon as there is an update, you will be notified.