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The Cutscene is not loading for Majesty in the Dark quest when approaching the door to engelwins quarters
The Cutscene is not loading for Majesty in the Dark quest when approaching the door to engelwins quarters
Hi there!
Sorry to hear this cutscene isn't loading at the moment. Could you let us know if following our xbox one troubleshooting helps?
Could you also try restarting the game, or the console to see if this remains?
Thank you.
@Antzatthepub @whackinghorse11 Yes could you please provide a video showing this issue and I will forward it on to the development team to investigate.
@antzatthepub Can you please post the URL link into the thread and it should work.
I'm sorry to hear you've had trouble sharing a video with us, @Antzatthepub. It would be helpful for the development team to see the issue in-game for further investigation.
To share a video with us, I'd recommend uploading the footage to a sharing platform (such as YouTube or Google Drive). This will allow you to post a shareable link within this thread we can take a closer look at.
Could you give this a try for us? You should be able to upload videos to sharing platforms from your phone. You can also capture video directly on the Xbox One console, that you can upload to sharing platforms too!
Thanks! 
Thanks for uploading the video to your Google Drive, @antzatthepub!
I clicked the link but it seems that you haven't made the file shareable, as it's asking me to request access to it from you. Could you possibly update the privacy settings to the closest equivalent to "anyone with the link can view"?
Thank you! 
Awesome, thanks @antzatthepub! I've been able to watch the video now, and see what you mean about Eivor's walk speed reducing as you approach the door.
Could you possibly share two further images with me - one of your quest log showing the available objectives you have available to you, and another of your map, showing if you have an objective marker anywhere for the quest "Majesty in the Dark"?
Thank you very much again for your assistance!
@antzatthepub Thanks very much for getting those two screenshots across to us, Antz, and for all your patience with this.
I've passed everything over to our team to investigate further, and we'll look to get this resolved as soon as we can. Sorry for the inconvenience in the meantime - I hope you've otherwise been having a good time in Paris!