Original Post — Direct link

hello i need help with my problem. i just bought the two dlc. i can't access/play the dlc. i already contacted epic games and they said they don't have the option to manage dlc so if i bought the dlc it will be automatically downloaded to the base game, and i already updated the game, i have new skills, and also new quest called 'a challenge from gods' but still no signs to trigger the dlc quest. oh right and epic games said i should contact ubisoft to check it, i've been wondering if anyone who has same problem with me and already solved the problem please help. sorry i'm bad at english. hope everyone can understand and help me. thanks
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about 3 years ago - Ubi-Mark. - Direct link

Hello @mongjii,

Sorry to hear that you are unable to access your additional content.

As this case would involve investigating your account, can you please create a ticket on our support page?
 
You can also contact us via social media:


Many thanks and if you have any additional questions, please let us know!

about 3 years ago - Ubi-Froggard - Direct link

@bmc_sub-zeroooo If you are also having an issue with this, please contact us through one of the methods mentioned above too so we can look into your account.

over 2 years ago - Ubi-Keo - Direct link

Hi @uaassassin I'm sorry to hear that you are experiencing issues accessing your expansions.

I have checked your support case and can see that it has been escalated for further investigation. I am unable to provide an ETA on how long it will take to receive an update, however the team will respond to you as soon as it is possible.

Apologies for the inconvenience caused.