Original Post — Direct link

Trying to get help for my brother, he has no idea how to email or anything similar. He got AC Valhalla for xmas and has not been able to play because he says at the beginning when he talks to the king it freezes or crashes. He is playing on a ps4 btw.

over 2 years ago - Ubi-TheBerry - Direct link

Hey @lutzman420 ,

Thank you for getting in touch.

We'd need to know more specifically about where your brother is up to to be able to assist.

Could we please confirm the quest / objective being displayed?

Could you please also ensure they've attempted the troubleshooting steps in this guide as well as testing with a new save file.

Should the issue continue, we will need to see a video of the issue to look into this further.

Thank you!