I just bought AC Valhalla DLC Ragnarok take my money from card but didnt recieve the DLC. I see in moment there some connectivity issues, after I buy it on ubisoft connect I recieve message "ops something went wrong" but pull my money from card I dont have much time now need go to work hope there will be on later......
Hey @ukyo9999
I'm sorry to hear this. If the money is showing as missing from your account, this means there is an authorization hold on the funds, but this won't ever complete if there's been an error at checkout, and the money usually returns to your account after 5 - 10 working days by your bank.
Some banks will remove the hold on the payment earlier if you ask them to.
You will need to make a successful payment in order to use it, so if you do attempt the order again, it may be worth trying a different payment method or a different bank card.
I apologise for the inconvenience, I know it's incredibly frustrating. If you have further issues, please reach out on one of the options below so we can look into this further:
Support website - Live Chat (when available)
https://ubi.li/AHIgv
Facebook - Private Message
https://ubi.li/zAHHx
Twitter - Direct Message
https://ubi.li/eG4wY
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