Original Post — Direct link

There is nothing I can do to get my progress back, its literally all gone, I need help with this.

about 1 year ago - Ubi-Mushy - Direct link

@meda128 Hey there, sorry to hear your progress has gone missing. I'm not seeing any progress on your account, save games or otherwise; is it possible that you were using a different account to play the game on PC? If you know which account that was, you'll need to log into the same account to access your cloud saves.

For further assistance with this, I recommend reaching out through our support portal so the team can help with account recovery. Make sure to provide a copy of your system logs so they can better assist. We can't help with these kinds of things on public channels, as this would put your account security at risk.

9 months ago - Ubi-Keo - Direct link

Hi Vikings!

After thorough investigation, the development team is unable to provide a solution for the reported issues. When assessing the complexity of the issue and number of players affected, the team had to prioritize issues that had a comparatively higher impact.

With Post-Launch support for Assassin's Creed Valhalla coming to an end, we will be unable to roll out a fix for this issue. If you wish to discuss further with our team, please open a case on our support website. 

We will now lock this thread.