Original Post — Direct link

Hello! I hope you're all doing well this Winter.

I have several bugs that have occurred in my brief playtime today! I wasn't sure about the best place/thread to post this to, and I couldn't find any threads with the issues I'm having, so I am creating a new one.

To start, I haven't played the game for a couple months, but I updated my game when 1.4.1.1 came out and did not play it until today because I've been busy with school. I don't know if having the game just sit for so long had a part to play in any of these issues, but it is currently fully updated to 1.4.1.1. Another thing I did today before starting up the game was pre-purchase the new Dawn of Ragnarok expansion and the Premium Starter Pack in the UPlay client. When I first started up the game, I opened up the Helix store from the main menu before I loaded my save file.

I then purchased the 2k Niflheim pack from the Helix store. Upon logging into my saved game, I received all the items for the Dawn of Ragnarok DLC and Premium Starter Pack, but none of the Niflheim pack items. After a couple hours, I still do not have the Niflheim items in my inventory, I was wondering if there is a processing timeframe or something that I didn't see for Helix store purchases? This is the first thing I've purchased with Helix credits.

I started playing and I spawned in up with Eivor drunk while it's raining, in the middle of the Clues and Riddles quest, and successfully obtained the Morrigan's Guard wealth from the small tomb to the Southwest of the druid's cabin. I then called my horse and hopped on. Up to this point everything was normal and the game was running well! This is where the many bugs I describe in the following videos' descriptions hit all at the same time.

I've posted two videos to YouTube with (hopefully!) descriptive symptoms of these bugs in the descriptions. They are located here:

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For your convenience, I've copy-pasted the descriptions here in this post. The description of the first video:

This is the first video I took, where my game had effectively broken. At this point, I had only verified my game files once, and restarted the game a couple times. 

I was playing the game, then got on my horse and suddenly the only controls that were responding was WASD for movement, C to crouch on the horse (but I could not dismount or use the spacebar to jump off), and holding V for the Odin Vision ability. Despite being at the part of the quest where the game prompted me to use my raven's sight to find the druid's house, it kept saying that my raven was unavailable. I could not use melee attacks or the bow at all. I also could not sprint. 

The sound is very echoey and a bit blurry, you can especially hear this with the horse's footsteps and the rain. The sound in menus is normal and crisp though. 

This started happening during the Clues and Riddles quest, but based on my research, is a very different set of bugs than people have encountered in the past and posted online about. I also cannot fast travel at this time to another location because of being in the middle of the Clues and Riddles quest.

It should be noted that every time I have logged into my game today, Eivor's spawned in drunk and while it's raining, this should be a known bug already though.

Here is the copy-paste of the description of the second video:

This is a video of me loading into my save file after having restarted the game several times and verified files 3 times. This is the second video I took, where I am actually able to dismount my horse and access my raven. I am also able to melee attack and use the bow again. Though I did spawn in drunk while it's raining, (already a known issue). My audio however, has not improved, and you can still hear the rain and footsteps repeating in what I'd describe as auditorily 'blurry'.

While I was recording the second video, I was able to control Eivor again for the first time since I hopped on the horse and got these bugs.

I'm a bit disappointed that the game is behaving like this, but I know you guys are doing your best to improve gameplay! I hope this information helps, if you have any questions, I'll do my best to answer them! If I find any other issues related to this, I'll be sure to update this thread. Also to note, all of my drivers were already fully updated before starting the game for the first time today.

over 2 years ago - UbiStorm - Direct link

Hey there @Parlagulf .

First off, thank you so much for reaching out about this issue and for providing all of that detailed information. The video clips are also much appreciated! Those always help when we need to investigate an issue, or when we need to get a better idea of what exactly is going on.

I also apologize for the slight delay in getting back to you about this issue. However, I am super glad to see that the game is playable again for you, and that your items all appeared for you. That is a strange situation, I will admit! Thanks for providing all of the steps you took to get these issues resolved, as well.

For the Eivor skyrocketing off into the sunset, this is known issue. If it's possible, would you also be able to grab a clip of this happening for me to pass along to the game team?

Thank you so much! 😊