Original Post — Direct link

Hi!

Just installed AC: Valhalla on my PS4.

When I launch the game I get stuck on the "checking for add-ons" screen. It doesn't freeze up but it just keeps on searching but nothing happens. 

I have tried it offline and online.
I have tried renewing my licenses.
I have rebuilt the database.
I have tried power cycling the ps4 to clear the cache.
I have tried deleting the game and installed it again. 

The only thing i can find is that under settings>account>service List I have 2 licenses for AC: valhalla. 

Could this be the problem? 
I've googled my [censored] of and can't anything like this.

If it is I am screwed because I can't delete anything from that list of licenses 

Do you guys have any idea?

over 2 years ago - Ubi-Oxavo - Direct link

Hello @fjantonsmuts and welcome to Discussions!

Sorry to hear the game is stuck on “checking for additional content”. Seems you've already performed all basic troubleshooting steps but the issue still persists. Usually it can be solved by power cycling your hardware. Can you do it once again for me? If it does not work can you let me know how long does the loading time take? Some of our players reported it could take 10 minutes or even longer.

Feel free to get back to us anytime.

over 2 years ago - Ubi-Oxavo - Direct link

Hello again Anton @fjantonsmuts and thanks for getting back to me with more details.

As for now I don't see reports from other players with similar/same issues, therefore would you be so kind to record a short video demonstrating the issue itself so i can pass it on to the Game Team for a further investigation?

Thank you in advance and I look forward to hearing from you.