Game not working after update
Yes checked all game files
Windows Defender is also disabled the game is added to the exception as well as the ubisoft app
latest nvidia drivers
no background programs
Windows 10 is completely updated
before the update i could play the game! Not now!!!
Fix the game update bug as soon as possible
@gusgiv @Ramsitel
Hey everyone! I split your posts off so that I could keep your issue separate from the other thread and I moved the new thread to the player support section so that I can look into this further and follow up on this issue as needed.
Before we proceed, please take the time to make sure all of these have been completed successfully:
- Install Ubisoft Connect and the game on the same drive as your OS
- Verify the game files
- End unnecessary background processes via Task Manager
- Temporarily unplug non-essential peripherals (additional monitors, controllers, VR equipment, etc.)
- All of the troubleshooting steps in this FAQ article to cover our bases
- Clear the Steam cache (if you own the title through Steam)
- Clear the Ubisoft Connect cache
If you still have this launching issue after those steps are done, login to our website and submit a new support case for this issue. To save time, you can also attach your MSInfo and DxDiag files to your support case, for our support team to review.
@gusgiv Since you already have a support case open, you don't need to open a new one. Simply attach those two files to your support case if this still happens after completing the steps I provided and you should be good to go after that.
@Williamtell Thank you for taking the time to tackle those steps for me!
Other players have confirmed that whitelisting Valhalla in their anti-virus software helps to bypass this error for them. If you haven't tried that yet can you try that as well and let me know if it helps? I really appreciate it!
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