Original Post — Direct link

Hi there,

I purchased the large materials pack, the permanent boost pack and the map pack and they are not showing up. Not even in my owned items. Now I know compared to what is going on in the world right now I know this is not a biggy but this is annoying, I just spent a lot of money on Helix Credits

over 2 years ago - Ubi-SpaceCats - Direct link

@xboxwolverinegt Hey there! I'm sorry to hear you haven't received your items from the store. Sometimes there can be a slight delay in purchased items appearing in-game, however, if you're still missing these items after 24 hours, please reach out to our Support Teams via our Support WebsiteTwitter DMs, or Facebook PMs with a brief description of your issue, as well as your username and email address associated with your Ubisoft account. They'll be happy to look into this further with you.