If referring to the "Way of the Berserker" preorder bonus, if you correctly redeemed your code as described in our support article
, then after completing the prologue and establishing the settlement in England, you should have automatically seen the quest added to your quest log. Alternatively, there may be letters to be picked up at the Longhouse in the settlement that will trigger the quests.
If you're referring to the items in the Ultimate Pack, including the Berserker Gear Pack, Berserker Settlement Pack and Berserker Longship Pack, please be advised that we're aware of an issue in some regions where this content is not being delivered, and we're investigating. Thanks for your patience in the meantime.
Just as a heads-up, the Assassin's Creed Valhalla Player Support forums are now here
. Please refer to the banner above the forums mentioning the move. If you need additional assistance following my reply, please post there instead.