Original Post — Direct link

I have a problem after buying and installing DLC Siege of Paris. I have already played DLC Dawn of Ragnarok and everything was fine. After installing Siege of Paris the game simply doesn’t launch - I select “continue” or try loading any previous saves and the game is suck on infinite loading black screen with the green sign in the corner. I can enter a new game with no issues.

I have tried: clearing alternate MAC address, uninstalling and reinstalling the game, logging of Xbox and logging on the account again, trying launching the game offline, uninstalling all DLCs - the game doesn’t load either, clearing reserved space, making sure my console and the game have all updates, resyncing my cloud saves.

over 1 year ago - Ubi-LadyBlue - Direct link

Hello @Tomas1919 and welcome to Discussions,

I'm sorry it's not on the greatest of terms and that you're experiencing some trouble with loading in.

I appreciate you sharing all the troubleshooting you've completed on your own and would like you to perform any steps in this troubleshooting guide that you didn't already complete. (Feel free to skip any you've already done, no need to put you through that twice.

If you're still experiencing the crashes, can you let me know whether you're playing on an internal drive or an external one along with how much space is on that particular drive? Thank you!

over 1 year ago - Ubi-Keo - Direct link

Hi @Tomas1919 thanks for the update, I'm pleased to hear that the issue is resolved 🙂

I will now lock this thread.

If you have any further issues please create a new post.