Original Post — Direct link

250+ hours played here. Suddenly, the game refuses to go past the splash screen before the game actually boots up. The splash screen just disappears 90% of the time, and that's that. Last attempt I got to the epilepsy warning, after which the game crashes, taking Chrome with it somehow.

I have tried:

  • updating Windows (had a pending update)
  • updating Nvidia graphics drivers
  • verifying game files


My last option is to uninstall the game and download the whole 100ish GB again. Whoop-de-doo.

almost 3 years ago - Ubi-Oxavo - Direct link

Hello @mentalparadox1 and @MetoF50! Sorry to hear you can not launch the game anymore and please accept my apologies for not getting back to you sooner.

Please can you check through the steps in this article and see if there's anything you haven't tried yet, as we just need to rule out any of the most common causes of issues on PC first of all. 

If you still have issues after this, please create a support case, as we'll need to get some system files (DX Diag and MSINFO) from you to look into this further. You can find how to create these files from clicking on them towards the bottom of the page on the above link.

If you do contact us , please let us know, otherwise we will create the support ticket for you if you still need assistance.

@MetoF50 Unfortunately i can not see the screenshot you have uploaded. Can you try once again to upload thes screenshot to a post for me? Note that it can be a maximum of 2,000 pixels in length, 2,000 pixels in height, or 2MB in filesize. Alternatively, images can be uploaded to any other website of your choice, and a link sent to us here on the forum thread.
 
Let me know if it still doesn't work - I'll be happy to give further guidance.