Original Post — Direct link

I haven't launched the game in a bit (not since powering through the DoR expansion). Checked back a couple of days ago and got massively stuck on the "checking for add-ons" screen. After a couple of reboots and some 10-15 minutes of just leaving it on the loading screen, I am eventually able to log in - but I also haven't been able to connect to Ubisoft server or get anything from Reda.

Uninstalled everything yesterday and left it to reinstall overnight, but the issues are persisting. It's clearly not an Internet connectivity issue since it doesn't translate to other games (and since I was able to re-download the whole thing in the first place).

Any help/suggestions would be appreciated.

almost 2 years ago - Ubi-LadyBlue - Direct link

Hey @annalemma!

Thank you for providing us with a detailed description of your issue and my apologies that this is giving you so much trouble.

Even if it's not an issue with the internet, I'd like you to run through this quick troubleshooting guide and forward these ports to ensure you have the most optimal communication with the game.

If it still isn't connecting correctly and you're not able to collect anything from Reda, update me and let me know if you're seeing any error codes or messages, and if so, grab an image if possible so we can work towards getting this resolved for you.