Original Post — Direct link

Hello! I have been struggling with a problem when trying to play AC Valhalla these few days. At first I would start the game and after 2-3 minutes it would crash. This kept happening until it wouldn't even start the game. It loads until the picture with the logo appeared on screen and then it simply appears like when I exit from the game with "synchronizing achievements" thing loading and then closes. Please tell me if I have to particularly do something or it isn't just me who experiences this issue.

almost 2 years ago - Ubi-Keo - Direct link

Hi @R1pp3rBOI I'm sorry to hear that you are experiencing issues playing Assassin's Creed Valhalla.

Could you take a look at the PC troubleshooting article and run through all the steps listed then try again. The support article contains some of the most common fixes for crashes, freezing, FPS drops and more.

Please confirm if this resolves the issue. 

almost 2 years ago - Ubi-Keo - Direct link

Hi @MrBthe3 I'm sorry to hear that you are also experiencing issues playing Assassin's Creed Valhalla.

Could you also go through the PC troubleshooting mentioned in my post above then try again to see if that helps.

almost 2 years ago - Ubi-Auron - Direct link

Hi @MrBthe3 and thanks for letting us know about it.

I can see that you've already reached out to us on your support case about this. Once picked up by our specialist, they will continue troubleshooting it for you. In the meantime, could you please upload your MSInfo and DxDiag files to your case? It will help to take a closer look at what might be causing it, thanks!