Original Post — Direct link

Buenas.
Desde la última actualización que no puedo jugar porque se cierra en la pantalla de carga luego del menú principal.
Si bien la actualización coincidió con mi cambio de monitor (pasé de un 1080p 16:9 a un 1440p 21:9), no se me ocurre por qué motivo esto causaría el cierre del juego, ya que probé en distintas resoluciones y configuraciones y, hasta ahora, la única forma que tuve de que cargara el juego es a 1080p con calidad Baja. Sin embargo, puedo correr el test de rendimiento en 1440 y calidad máxima, con 54FPS de resultado promedio (tengo una RTX 3070).
No entiendo qué pasa. Probé también cargar partidas guardadas anteriores y es lo mismo, simplemente se cierra en la pantalla de carga del mundo.
También verifiqué archivos a través de Ubisoft Connect y reinstalé el juego, pero tampoco hubo cambios.

Necesito ayuda.

Acá pongo lo mismo traducido al inglés a través de un traductor:
Since the last update I can't play the game because it closes on the loading screen after the main menu.
While the update coincided with my monitor change (I went from 1080p 16:9 to 1440p 21:9), I can't figure out why this would cause the game to crash, as I've tried different resolutions and settings and, So far the only way I've gotten it to load the game is at 1080p with Low quality. However, I can run the performance test at 1440 and maximum quality, with an average result of 54FPS (I have an RTX 3070).
I don't understand what's going on. I've also tried loading previous saves and it's the same, it just closes on the world loading screen.
I also checked files via Ubisoft Connect and reinstalled the game, but there were no changes either.

I need help.

over 2 years ago - Ubi-Froggard - Direct link

Hey @sappayo

I'm sorry to hear the game is crashing for you now. Do you still have the previous monitor, just so you can test if it is something to do with the monitor change or is that not possible to test with now?

over 2 years ago - Ubi-Gizmo - Direct link

Hey there @sappayo, thanks for taking the time to get back in touch and for elaborating on the issue further. I appreciate that you have already performed some troubleshooting steps. I just want to check here, have you followed the steps in this technical troubleshooting article? If not, I would recommend you go through it. As these steps can help rule out many of the common causes for technical-related issues. Let me know if that helps!

Also, if you have any further questions or you experience any other issues, please do not hesitate to reach back out.

over 2 years ago - Ubi-Gizmo - Direct link
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over 2 years ago - Ubi-Mark. - Direct link

Hello @sappayo,

Thank you for sharing this update with us, fantastic news! 🙂

I'm glad that the issue has been resolved for you. Happy gaming and if you have any other questions or concerns, feel free to contact us again!