Many of my friends bought the game some time after me. But the Twilight Pack that came to them is not in my account. I've been waiting for the response of the e-mail I sent to support for 4 days to solve this. I verified the game files and it didn't fix it. I think support should send me some code. I've seen the posts of people who had this problem before, and it's not a problem from me. I think it's a bug and needs to be fixed.
Hi @WolfVein_ I'm sorry to hear that you are missing the Twilight Pack.
The Twilight Pack was included in purchases or pre-orders of Assassin's Creed Valhalla: Dawn of Ragnarök made before 9 April 2022 from participating retailers, it was later made available for purchase in the Helix Store.
I'm afraid that we would be unable to assist with this issue via the forum. I also apologise that you have not received a response to your support case. I understand there is currently a high volume of contacts which is why it is taking longer than usual to respond to support cases. Our Customer Support specialists will respond to you as soon as it is possible.
@WolfVein_ thanks for the information provided.
I can understand, however as I mentioned we would be unable to look into this further via the forum as we would need to look at your account to investigate further.
Hello @WolfVein_
Sorry to hear that you're still waiting for a reply about your support case. There is currently a high volume of contacts, which is why it's taking so long.
If you want more information about our live chat hours, you can click here.
In the meantime, if you have any other questions, feel free to ask and we will do our best to help you !
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