[2021] Opals in inventory are not being counted in Ireland.

@philyg213 Thanks for reporting this, I have forwarded it on to the Assassin's Creed Valhalla team to investigate.

@philyg213 Thanks for reporting this, I have forwarded it on to the Assassin's Creed Valhalla team to investigate.

@philyg213 Thanks for reporting this, I have forwarded it on to the Assassin's Creed Valhalla team to investigate.

@ubi-keo The development team have been unable to reproduce the issue.

They have asked if this still occurs since installing the 1.3.0 update? And can you also confirm if this only happens with the opals collected in Ireland?

@ubi-keo The development team have been unable to reproduce the issue.

They have asked if this still occurs since installing the 1.3.0 update? And can you also confirm if this only happens with the opals collected in Ireland?

@ubi-keo The development team have been unable to reproduce the issue.

They have asked if this still occurs since installing the 1.3.0 update? And can you also confirm if this only happens with the opals collected in Ireland?

@philyg213 Thanks for the update. Can you let us know if your opal total updates after you immediately complete a contract from Reda, or if it does not update then either? And to confirm, does this still occur after installing the 1.3.0 update?

Can you also go through the connectivity troubleshooting then try again to see if the issue still persists.

@philyg213 Thanks for the update. Can you let us know if your opal total updates after you immediately complete a contract from Reda, or if it does not update then either? And to confirm, does this still occur after installing the 1.3.0 update?

Can you also go through the connectivity troubleshooting then try again to see if the issue still persists.

@philyg213 Thanks for the update. Can you let us know if your opal total updates after you immediately complete a contract from Reda, or if it does not update then either? And to confirm, does this still occur after installing the 1.3.0 update?

Can you also go through the connectivity troubleshooting then try again to see if the issue still persists.

Thanks for answering those questions for us, @philyg213 - I've gone ahead and passed on your answers to our teams, to help with their investigation. Thanks again for your help!

Thanks for answering those questions for us, @philyg213 - I've gone ahead and passed on your answers to our teams, to help with their investigation. Thanks again for your help!

Thanks for answering those questions for us, @philyg213 - I've gone ahead and passed on your answers to our teams, to help with their investigation. Thanks again for your help!

@philyg213 This has been reported to the dev team and it is under investigation.

In the meantime, our teams would like to use details from your progress on Assassin's Creed: Valhalla to continue looking into the issue. Please make sure that your latest save has been added to the Cloud (it will have a cloud icon next to it). This step will allow us to use your save files for investigations.

We apologize for any inconvenience and thank you for your patience and understanding while we work to resolve this issue.

Thank you.

@philyg213 This has been reported to the dev team and it is under investigation.

In the meantime, our teams would like to use details from your progress on Assassin's Creed: Valhalla to continue looking into the issue. Please make sure that your latest save has been added to the Cloud (it will have a cloud icon next to it). This step will allow us to use your save files for investigations.

We apologize for any inconvenience and thank you for your patience and understanding while we work to resolve this issue.

Thank you.

@philyg213 This has been reported to the dev team and it is under investigation.

In the meantime, our teams would like to use details from your progress on Assassin's Creed: Valhalla to continue looking into the issue. Please make sure that your latest save has been added to the Cloud (it will have a cloud icon next to it). This step will allow us to use your save files for investigations.

We apologize for any inconvenience and thank you for your patience and understanding while we work to resolve this issue.

Thank you.

Thanks for confirming your Xbox gamer tag, @PhilyG213, and for letting us know you have an up-to-date save uploaded to the cloud. We've passed this information along to the development team for further investigation.

If we require any additional information, we'll reach out within this thread. In the meantime, please keep an eye out within the News & Announcements forum for any future updates.

Thanks!

Hey there,

Thank you for your update, sorry to hear this is also happening in Francia.

I have forwarded your update to the team for investigation.

In the mean time if we can help further just let us now.

Many thanks

Hello @philyg213,

Thank you for the update!

I can see that the development team requires more information on this issue - can you please confirm if you're encountering any online errors while playing/accessing Reda's shop or our Store, by any chance?

If so, can you please perform all of the troubleshooting steps listed in this article? It will help us to investigate this issue further for you. Many thanks!

Hey @philyg213,

Thank you for your update.

I understand you are not receiving any online errors.

Would it however be possible to complete those steps we mentioned and then let us know if there is any change?

Many thanks

Hello there @PhilyG213!

The development team have been taking a closer look at your report, and would like an update following the release of TU 1.3.1:

• Are you still encountering this issue of your Opals not being counted whilst in Ireland and Francia?
• Does this happen every time you collect and Opal whilst in these regions, or does it only happen sometimes?
• Are the Opals always added to your inventory, even after a delay? You mentioned that doing a mission from Reda will immediately update the total amount for you. Have any of the Opals gone missing and not been added to your inventory?

Can you also let us know if you've tried the connectivity troubleshooting steps provided by my colleague @Ubi-Mark?

Thanks!

@dragoness31 I have replied to you on the new thread that you created.