Some of the equipment purchased in the Animus store in the past, such as the Draugr figurehead and dragoon leg equipment, is displayed as not being purchased. It has also been removed from inventory. Even if you purchase it again, it will not be purchased. I have checked the files, restarted the PC, and reinstalled, but it doesn't help. Any advice?
Hi @zekicavdur @ezi01499 I can confirm that we have received similar reports of this issue from other players and it has been reported to the development team who are investigating.
I'm afraid that we would unable to assist you with this issue via the forums, therefore I have created a support case for both of you and our Customer Support team will assist you further.
You will receive an email with more information.
Hi @luckylandcom I'm sorry to hear that some of the items that you previously purchased from the Helix store are no longer appearing in your inventory or show as owned in the store.
I can confirm that several other players have also encountered this issue and it was reported to the development team.
They recently confirmed that they are intending to fix this with a future update, however we are unable to confirm when this will be.
Please keep checking the news and announcements forum for updates as this is where all of the patch notes are posted.
We apologise for the inconvenience caused.
Hi @BladeAssassinFM I'm sorry to hear that you are also experiencing an issue with missing purchased items.
As mentioned in my last response the development team are intending to fix this with a future update.
Please keep checking the link in my last response for updates.
@SuperPunkGamer Hey there, sorry to hear you've been affected by this issue. I don't have any updates to share just yet, but please keep an eye out for future patches.
Hi @HDS-SG1 I'm sorry to hear that you are also experiencing an issue with missing purchased items.
As mentioned previously in this thread, the development team are intending to fix this with a future update.
Please keep checking the link in my previous response for updates.
@BladeAssassinFM Thanks for providing this list, sorry to see these being missing. I extend my apologies as well to @SuperPunkGamer.
Please keep an eye out on the link in the above pinned message for any news and updates.
Hello there @BladeAssassinFM
Thank you for keeping us updated. For now, please keep an eye on the previously linked section of the forums for any announcements about a fix for this issue.
Hey,
I'm sorry to hear the issue doesn't seem to be resolved when it should be from yesterday's patch. Please can you just clarify in a new post below:
We are continuing to report this to the dev team for you along with your account details and will keep you updated.
devtrackers.gg