I've got this reward in the game, but it also shows get it for free, and it's useless to click it. This situation has happened for a long time. I found support before and didn't solve this problem. He asked me to pay attention to the forum, so I post this post now.
I hope to solve this problem as soon as possible, because I have received all the things in the reward, but only this free one can't be obtained. It looks very uncomfortable.
Hello @hesitateyou thank you for posting about the Altair outfit. We are aware that some players received the outfit previously already when they redeemed the Godly reward pack, as this pack also gifted the exact same Altair outfit which is currently listed in the Ubisoft Connect rewards.
Did you previously obtain the outfit via the Godly Reward offer and does it appear in your inventory already?
Or, did you not claim this outfit previously, nor can you claim it via Ubisoft Connect rewards?
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