Original Post — Direct link

Re: [While you continue playing](we'll restore the connection to a service that just got interrupted.)

This $^&# is still going on, why can't i use my VPN (surfshark) when i play Ubisoft Connect games i dont get it.

I can use Steam, or any other MMO or game.. why don't you fix this nonsense.

I will not disable my VPN period , because i have other games running and applications 24/7.

I seem to have the least problems with Origins, but Odyssey and Valhalla will boot me every 10-20 minutes.. is it Ubisoft collecting data? what is going on.

And the "crashes" folder in the Ubisoft Game Launcher doesn't log or collect any file where you can see the problem.

Very dissapointed Ubisoft.

about 1 year ago - Ubi-MrM - Direct link

@Vlerk2020 Hi !

I've taken note of your report, and I'm sorry to hear that crashes and connectivity Issues are impacting your experience in Assassin's Creed: Valhalla !

This thread has been moved to the Player Support section of the forum, to bring you the best possible support.

Regarding using a VPN while playing and the connection being interrupted, this could be due to a potential software conflict, especially if the Ubisoft Connect app cannot communicate properly with the servers as the VPN changes your connection and the route data takes.

As for the crashes, I invite you to check if they keep happening after following the steps of our dedicated PC troubleshooting guide, which helps solve most of the Issues encountered on that platform.

Don't hesitate to let us know if you have questions, or for any other Issue !

about 1 year ago - Ubi-MrM - Direct link

@Simplethumb Hi !

I've taken note of your feedback regarding VPNs, which has been forwarded to the relevant Team.

If you'd like to report other Issues, or if you have any questions, don't hesitate to reach out again !

about 1 year ago - Ubi-Chiral - Direct link

Hey @Vlerk2020!

Sorry to hear this issue is persisting!

Do you have Ubisoft Connect installed on the SSD with your games or is it installed to a different drive? I know it can be a pain sometimes, but we would really advise testing the game on the same drive as Ubisoft Connect, preferably still with both on the same drive as your system OS. If you could test that just to rule that out as a possible issue that would be great!

And have you been able to test Valhalla yet and see if there's any issues with that?

about 1 year ago - Ubi-TheBerry - Direct link

Thanks for noting this too @Simplethumb !

12 months ago - Ubi-Thrupney - Direct link

Hey @Vlerk2020 , thanks for keeping us updated with what's happening after trying our suggested troubleshooting - I appreciate it!

We can do some slightly more intensive troubleshooting for this issue using the steps from our system files support article. The two files it describes can be used by our support specialists to check some system details, and check for any errors Windows itself has logged, which often allows us to give more specific and targeted troubleshooting recommendations. We can't do that here on the forum, though, so once you've got those two files prepared, please reach out to our support specialists directly at the links below.

Open a support ticket with Ubisoft Help
Send a Twitter DM to Ubisoft Support
Send a Facebook PM to Ubisoft Support

Please let me know if I can clarify these steps at all!

12 months ago - Ubi-Keo - Direct link

Hi @Vlerk2020 I'm sorry to hear that have decided to uninstall the game.

If you change your mind in the future then please go through the troubleshooting mentioned in Ubi-Thrupney's reply above, and if the issue still persists contact our support team via one of the links provided.

I will now lock this thread.