[2020] [Ubisoft Connect]Ubisoft Club Rewards locked

Thank you for the images, that is most helpful.

Can you please confirm if it is just those 2 rewards you are having issues with? We should be able to manually redeem them for you.

Hi everyone!

If you have already tried verifying your game files and still did not see that the content unlocked for you, much like Ubi-Raziel said, we should be able to provide these rewards to you.

If that doesn't work for you, please try the following!

Create a support ticket at support.ubi.com with a screenshot uploaded to your case like DeadlyBlkGecko completed, and we can get this done for you! If you'd like to create the case and then share your case number here, we can take a look as well!

MonsterPCGamer: Awesome, let me know when you create your ticket and I can review if for you!

Naasson: Thanks for creating a ticket! I have taken a look at the ticket and the rewards your missing, and it's not enough to only purchase it, you need to actually complete the requirements.

DLC: The Vulture's Ensemble: You need to choose to play the game with Old Nate's portrait and logo
DLC: Tribute to the Diving Bell You need to choose to play the game with Dr. Huo Mercier's portrait and logo

Have you done so?

Originally Posted by Naasson
> DLC: The Vulture's Ensemble: You need to choose to play the game with Old Nate's portrait and logo.

I cannot! Its locked in the game and in the UbisoftClub.

> DLC: Tribute to the Diving Bell You need to choose to play the game with Dr. Huo Mercier's portrait and logo

I suppose you've made a mistake. My "anarchists" rewards are OK.
Its "Sunken Treasures" dlc that I have got a problem with rewards.

Are you able to provide a screenshot showing that the portraits are locked in the store?

Originally Posted by warzak13
I created my ticket number 10102463 (7 XI 2019 | 22:18 UTC+1) and Im still waiting for a response.

Can you upload screenshot that's a bit closer and saved as a .png or .jpg file?

Blundo4201: Thanks for that! I do see that you created your support ticket, but you didn't your screenshots to the first ticket, which caused a bit of confusion. I see that you also created a second ticket with that information, but do understand that creating more tickets does not resolve the issue faster, and actually spreads out the information and can make the issue take longer to resolve for you. With that said, I did add your images to the main ticket #09996314 and was able to verify that you should have the following and have unlocked them for you:

DLC: Tribute to the Diving Bell
DLC: Bust of Nathaniel Spoondrift
DLC: Outdoor Arcade
DLC: Duck Pond
DLC: The Vulture's Ensemble

Naasson: Yes, you are correct, I did make a mistake, I apologize about that. For DLC: Tribute to the Diving Bell and DLC: The Vulture's Ensemble, you need only to have owned the Sunken Treasures DLC which I can confirm you have. For you, I have unlocked the following:

DLC: Tribute to the Diving Bell
DLC: Bust of Nathaniel Spoondrift
DLC: Outdoor Arcade
DLC: Duck Pond
DLC: The Vulture's Ensemble

Please do let me know if you two still need assistance!

Onietje & warzak13: I have unlocked the following for you two as well after looking into your support tickets and accounts!

DLC: Tribute to the Diving Bell
DLC: Bust of Nathaniel Spoondrift
DLC: Outdoor Arcade
DLC: Duck Pond
DLC: The Vulture's Ensemble

DerBobfahrer: I don't see that you have created a support ticket! Can you please do so with a screenshot of your rewards showing as locked and the DLC showing as owned in your Uplay PC Launcher?

MonsterPCGamer Hey there! The reason you're having an issue with accessing the reward content for the game is because you don't have both the base game and the DLC content through the same launcher. It appears that you have the base game of ANNO 1800 with Steam and the Season Pass with your DLC through Uplay. Due to this, there is a communication error between content. To resolve this, you'll need to either have the base game and the DLC/Season pass with Steam or the base game and the DLC/Season Pass with Uplay.

Originally Posted by Naasson
UbiDork thank you. The DLCs are unlocked, but I noticed that - my gold (Ubisoft Club points)
have risen from 28 to, incredible large, 4294967194! When I try to spend this gold I got message
telling me that "Ubisoft Rewards are unavailable for now". Could you fix it?

I have corrected this for you and it should reflect on your account.

I apologise for the inconvenience caused.

Originally Posted by Naasson
That's all for me. My ticket could be closed. Thank you Ubisoft-Team

You're welcome.

Hi all,

Just to update you on this issue. We are unable to manually unlock the DLC Club rewards, the dev team are still investigating.

You could try these troubleshooting steps as a workaround to see if it helps.

Please keep an eye this forum and the Anno Union for all future updates and patch notes.

Originally Posted by warzak13
Thank you for unlocking but I still have DLC Anarchist (screenshot anno 1800_2) . Could you please help me unlock them? Thank you

Hey! Sorry about that, I've just unlocked the rest for you now

- DLC: Megaphone Tower
- DLC: Anarchist Banner
- DLC: Anarchist Ensemble

Enjoy your day!

Thanks for the updates on this, folks and thank you for providing your case numbers.

I will forward them over to the team for investigation.

Sorry to hear you guys also have that issue. Please do create a support ticket, if the steps provided do not help!

See:

Originally Posted by UbiDork
Hi everyone!

If you have already tried verifying your game files and still did not see that the content unlocked for you, much like Ubi-Raziel said, we should be able to provide these rewards to you.

If that doesn't work for you, please try the following!

Create a support ticket at support.ubi.com with a screenshot uploaded to your case like DeadlyBlkGecko completed, and we can get this done for you! If you'd like to create the case and then share your case number here, we can take a look as well!