Original Post — Direct link

I drink the second potion to go to Jotunhiem then my PS4 comes up with a message saying I can't continue using this application. The data for the following application is corrupted. Delete the application from the PS4 and then insert the disc again. Please help!

over 3 years ago - Ubi-Wan - Direct link

@fenix145012 Hello there! Thanks for reaching out with this. I'm really sorry to hear about this. Our teams are aware of some similar reports, and we've made a dedicated FAQ for this topic which you can see here! Please give the FAQ a look, as there is a workaround listed within.

over 3 years ago - Ubi-Wan - Direct link

@fenix145012 Hello there! Thanks for reaching out with this. I'm really sorry to hear about this. Our teams are aware of some similar reports, and we've made a dedicated FAQ for this topic which you can see here! Please give the FAQ a look, as there is a workaround listed within.

over 3 years ago - Ubi-Mark. - Direct link

Hello @MrSilver7,

Sorry to hear that your game keeps crashing. Can you please clarify on what platform are you currently playing, so we can offer the relevant troubleshooting steps? Many thanks and if you have any additional questions, please let us know.

over 3 years ago - Ubi-Mark. - Direct link

Hello @MrSilver7,

Sorry to hear that your game keeps crashing. Can you please clarify on what platform are you currently playing, so we can offer the relevant troubleshooting steps? Many thanks and if you have any additional questions, please let us know.

over 3 years ago - UbiKoreanBBQ - Direct link

@aposala7 Hey there! I'm sorry to hear this is happening, it sounds absolutely frustrating! Would you be able to take a phone recording of what it's doing and share an external link (like from Youtube) here? I'd like to get a better read on what's happening.

Also, in the meantime, can you test out these steps?

over 3 years ago - UbiKoreanBBQ - Direct link

@aposala7 Hey there! I'm sorry to hear this is happening, it sounds absolutely frustrating! Would you be able to take a phone recording of what it's doing and share an external link (like from Youtube) here? I'd like to get a better read on what's happening.

Also, in the meantime, can you test out these steps?

over 3 years ago - Ubi-Mark. - Direct link

Hello @mrsilver7, thank you for the update!

Can you please perform all the troubleshooting steps listed in this article? Additionally, can you please reinstall your game? This will help you to eliminate any software conflicts including corrupted data, that can lead to crashes.

Many thanks and if you have any other questions or concerns, please let us know.

over 3 years ago - Ubi-Mark. - Direct link

Hello @mrsilver7, thank you for the update!

Can you please perform all the troubleshooting steps listed in this article? Additionally, can you please reinstall your game? This will help you to eliminate any software conflicts including corrupted data, that can lead to crashes.

Many thanks and if you have any other questions or concerns, please let us know.

over 3 years ago - Ubi-Keo - Direct link

Hi all,

I have merged all your posts into a megathread and added it to the megathread list. This issue has been reported and it is being investigated by the development team.

@Kilo950 @MrPerreault @nitehawk182 @Stealthy_Arkham @Dtigers1984 @Netspook @Fenix145012 @MrSilver7 Could you all please try reinstalling the game and the following troubleshooting steps if you haven't already done so then try again:


If the issue persists, please let us know.

@maxtor30 Could you try reinstalling the game and check the corrupted save data support article in the link above. If the issue persists please let us know.



over 3 years ago - Ubi-Keo - Direct link

Hi all,

I have merged all your posts into a megathread and added it to the megathread list. This issue has been reported and it is being investigated by the development team.

@Kilo950 @MrPerreault @nitehawk182 @Stealthy_Arkham @Dtigers1984 @Netspook @Fenix145012 @MrSilver7 Could you all please try reinstalling the game and the following troubleshooting steps if you haven't already done so then try again:


If the issue persists, please let us know.

@maxtor30 Could you try reinstalling the game and check the corrupted save data support article in the link above. If the issue persists please let us know.



over 3 years ago - Ubi-Keo - Direct link

@aposala7 I have merged your post into this megathread.This issue has been reported and it is being investigated by the development team. Can you please try reinstalling the game and the following PlayStation 4 troubleshooting steps if you haven't already done so then try again.

If the issue persists, please let us know.

over 3 years ago - Ubi-Keo - Direct link

@aposala7 I have merged your post into this megathread.This issue has been reported and it is being investigated by the development team. Can you please try reinstalling the game and the following PlayStation 4 troubleshooting steps if you haven't already done so then try again.

If the issue persists, please let us know.

over 3 years ago - Ubi-Borealis - Direct link

Hello there!

As we have had no further reports of this issue persisting in-game following the release of TU 1.2.2, we will now be locking this thread.

If you encounter any further trouble when progressing with "Going Deeper," please don't hesitate to open up a new thread so we can take a closer look. When opening a new thread, please include as much information about the issue you're encountering as possible. Any images or videos that demonstrate the issue in-game are also helpful for further investigation.

Thanks! 😊

over 3 years ago - Ubi-Borealis - Direct link

Hello there!

As we have had no further reports of this issue persisting in-game following the release of TU 1.2.2, we will now be locking this thread.

If you encounter any further trouble when progressing with "Going Deeper," please don't hesitate to open up a new thread so we can take a closer look. When opening a new thread, please include as much information about the issue you're encountering as possible. Any images or videos that demonstrate the issue in-game are also helpful for further investigation.

Thanks! 😊