[2021] [RESOLVED] [WotD] Unable to progress in "Courting the Kings" | POST HERE

Hello @ShizumaAoi,

Sorry to hear that you are unable to proceed.

Can you please provide us with a short video of this occurring showing the layout of the terrain, to make sure that you're exploring all hidden entrances?

Many thanks and if you have any additional questions, please let us know.

Hello @ShizumaAoi,

Sorry to hear that you are unable to proceed.

Can you please provide us with a short video of this occurring showing the layout of the terrain, to make sure that you're exploring all hidden entrances?

Many thanks and if you have any additional questions, please let us know.

Hello @ShizumaAoi,

Sorry to hear that you are unable to proceed.

Can you please provide us with a short video of this occurring showing the layout of the terrain, to make sure that you're exploring all hidden entrances?

Many thanks and if you have any additional questions, please let us know.

Hello there!

I've merged together a few similar threads about issues encountered in "Courting the Kings." I apologise if this has disrupted any ongoing discussion or caused confusion.

I'm sorry to hear that you're encountering trouble when trying to progress in "Courting the Kings." It looks like three different issues have been encountered in this thread:

• Unable to collect key to the prison cells as its out-of-bounds
• Prisoners in the cell are dead, and therefore the mission cannot be completed
• Unable to collect the King's Pass

When making your report, please specify which issue you have encountered. If you've encountered a different issue to the ones listed above, please do let us know.

@TheNyanDog - I'm sorry to hear that one of your prisoners has died. The development team are aware of this issue and intend to resolve this in a future update. Please keep an eye out in the News & Announcements forum for more information. You could also try the workaround that @deeside-95 has shared with us to see if that helps you to progress further in the meantime.

@ShizumaAoi - I'm sorry to hear you're having trouble sharing a video. Would you be able to upload the footage to a sharing platform (such as YouTube or Google Drive) and send us an unlisted link? We'd then be able to take a closer look at this video.

@QueenRiver - Thanks for including a screenshot! I'm sorry to hear you're having trouble locating the key. Would you also be able to send us a video that shows the area from Synin's point of view?

@Guitarrist4 - I'm sorry to hear that the objective has disappeared from your quest log following the raid. Would you be able to send us a video that shows the following:

• Your current quest log
• Your map, showing that there is no quest icon on the map or objective
• Your inventory, showing that you haven't collected the King's Pass

@SalcedoMMA - I'm sorry to hear that your key has gotten stuck. Would you be able to send us a video that shows you're unable to successfully collect the key in-game?

We can then pass these reports to the development team for a closer look.

Thanks!

Hello there!

I've merged together a few similar threads about issues encountered in "Courting the Kings." I apologise if this has disrupted any ongoing discussion or caused confusion.

I'm sorry to hear that you're encountering trouble when trying to progress in "Courting the Kings." It looks like three different issues have been encountered in this thread:

• Unable to collect key to the prison cells as its out-of-bounds
• Prisoners in the cell are dead, and therefore the mission cannot be completed
• Unable to collect the King's Pass

When making your report, please specify which issue you have encountered. If you've encountered a different issue to the ones listed above, please do let us know.

@TheNyanDog - I'm sorry to hear that one of your prisoners has died. The development team are aware of this issue and intend to resolve this in a future update. Please keep an eye out in the News & Announcements forum for more information. You could also try the workaround that @deeside-95 has shared with us to see if that helps you to progress further in the meantime.

@ShizumaAoi - I'm sorry to hear you're having trouble sharing a video. Would you be able to upload the footage to a sharing platform (such as YouTube or Google Drive) and send us an unlisted link? We'd then be able to take a closer look at this video.

@QueenRiver - Thanks for including a screenshot! I'm sorry to hear you're having trouble locating the key. Would you also be able to send us a video that shows the area from Synin's point of view?

@Guitarrist4 - I'm sorry to hear that the objective has disappeared from your quest log following the raid. Would you be able to send us a video that shows the following:

• Your current quest log
• Your map, showing that there is no quest icon on the map or objective
• Your inventory, showing that you haven't collected the King's Pass

@SalcedoMMA - I'm sorry to hear that your key has gotten stuck. Would you be able to send us a video that shows you're unable to successfully collect the key in-game?

We can then pass these reports to the development team for a closer look.

Thanks!

Hello there!

I've merged together a few similar threads about issues encountered in "Courting the Kings." I apologise if this has disrupted any ongoing discussion or caused confusion.

I'm sorry to hear that you're encountering trouble when trying to progress in "Courting the Kings." It looks like three different issues have been encountered in this thread:

• Unable to collect key to the prison cells as its out-of-bounds
• Prisoners in the cell are dead, and therefore the mission cannot be completed
• Unable to collect the King's Pass

When making your report, please specify which issue you have encountered. If you've encountered a different issue to the ones listed above, please do let us know.

@TheNyanDog - I'm sorry to hear that one of your prisoners has died. The development team are aware of this issue and intend to resolve this in a future update. Please keep an eye out in the News & Announcements forum for more information. You could also try the workaround that @deeside-95 has shared with us to see if that helps you to progress further in the meantime.

@ShizumaAoi - I'm sorry to hear you're having trouble sharing a video. Would you be able to upload the footage to a sharing platform (such as YouTube or Google Drive) and send us an unlisted link? We'd then be able to take a closer look at this video.

@QueenRiver - Thanks for including a screenshot! I'm sorry to hear you're having trouble locating the key. Would you also be able to send us a video that shows the area from Synin's point of view?

@Guitarrist4 - I'm sorry to hear that the objective has disappeared from your quest log following the raid. Would you be able to send us a video that shows the following:

• Your current quest log
• Your map, showing that there is no quest icon on the map or objective
• Your inventory, showing that you haven't collected the King's Pass

@SalcedoMMA - I'm sorry to hear that your key has gotten stuck. Would you be able to send us a video that shows you're unable to successfully collect the key in-game?

We can then pass these reports to the development team for a closer look.

Thanks!

Hello there!

Thank you for continuing to share your experiences with "Courting the Kings" with us. I've passed along all of the reports that have been shared so the developers can take a closer look at these. I'd like to provide you all with a status update with the ongoing investigations:

• Prisoners in the cell are dead, preventing the quest from progressing
  • Status: Pending fix
  • Comments: The development team has been able to identify what is causing this issue, and intend to release a fix in a future update. Please keep an eye out within the News & Announcements forum for future updates.
• Unable to collect key to the prison cells as it's out-of-bounds
  • Status: Under investigation
  • Comments: The development team are interested in collecting videos from affected players. Please can you send us a video that shows you're unable to collect the key due to it being in an out-of-bounds area. Additionally, please ensure that you have an up-to-date save uploaded to the cloud, so this can be used for further investigation.
• Unable to collect the King's Pass as there is no quest marker
  • Status: Under investigation
  • Comments: If you're unable to collect the King's Pass, please provide as much information on what happened prior to being unable to collect the pass. Please can you also include a video that shows the following, so we can share this with the developers:
    • Your current Quest log and objectives
    • Your current in-game inventory
    • That you are unable to collect a King's Pass from Donegal

@Guitarrist4 - Thank you for taking the time to capture a video for us! I've passed this report along to the development team so they can take a closer look at this.

@DarthSloth89 - I've merged your post into this megathread so you can keep up to date with the ongoing investigation. I'm sorry to hear that the prisoners are dead / have disappeared for you. The development team intend to resolve this issue in a future update. Once we have a confirmed date for this update's release, we will let you know within the forums.

@ReSynced - I'm sorry to hear you've been unable to collect the prison door keys. Thanks for sending us a video! I've passed this along to the development team so they can take a closer look.

Thanks!

Hello there!

Thank you for continuing to share your experiences with "Courting the Kings" with us. I've passed along all of the reports that have been shared so the developers can take a closer look at these. I'd like to provide you all with a status update with the ongoing investigations:

• Prisoners in the cell are dead, preventing the quest from progressing
  • Status: Pending fix
  • Comments: The development team has been able to identify what is causing this issue, and intend to release a fix in a future update. Please keep an eye out within the News & Announcements forum for future updates.
• Unable to collect key to the prison cells as it's out-of-bounds
  • Status: Under investigation
  • Comments: The development team are interested in collecting videos from affected players. Please can you send us a video that shows you're unable to collect the key due to it being in an out-of-bounds area. Additionally, please ensure that you have an up-to-date save uploaded to the cloud, so this can be used for further investigation.
• Unable to collect the King's Pass as there is no quest marker
  • Status: Under investigation
  • Comments: If you're unable to collect the King's Pass, please provide as much information on what happened prior to being unable to collect the pass. Please can you also include a video that shows the following, so we can share this with the developers:
    • Your current Quest log and objectives
    • Your current in-game inventory
    • That you are unable to collect a King's Pass from Donegal

@Guitarrist4 - Thank you for taking the time to capture a video for us! I've passed this report along to the development team so they can take a closer look at this.

@DarthSloth89 - I've merged your post into this megathread so you can keep up to date with the ongoing investigation. I'm sorry to hear that the prisoners are dead / have disappeared for you. The development team intend to resolve this issue in a future update. Once we have a confirmed date for this update's release, we will let you know within the forums.

@ReSynced - I'm sorry to hear you've been unable to collect the prison door keys. Thanks for sending us a video! I've passed this along to the development team so they can take a closer look.

Thanks!

Hello there!

Thank you for continuing to share your experiences with "Courting the Kings" with us. I've passed along all of the reports that have been shared so the developers can take a closer look at these. I'd like to provide you all with a status update with the ongoing investigations:

• Prisoners in the cell are dead, preventing the quest from progressing
  • Status: Pending fix
  • Comments: The development team has been able to identify what is causing this issue, and intend to release a fix in a future update. Please keep an eye out within the News & Announcements forum for future updates.
• Unable to collect key to the prison cells as it's out-of-bounds
  • Status: Under investigation
  • Comments: The development team are interested in collecting videos from affected players. Please can you send us a video that shows you're unable to collect the key due to it being in an out-of-bounds area. Additionally, please ensure that you have an up-to-date save uploaded to the cloud, so this can be used for further investigation.
• Unable to collect the King's Pass as there is no quest marker
  • Status: Under investigation
  • Comments: If you're unable to collect the King's Pass, please provide as much information on what happened prior to being unable to collect the pass. Please can you also include a video that shows the following, so we can share this with the developers:
    • Your current Quest log and objectives
    • Your current in-game inventory
    • That you are unable to collect a King's Pass from Donegal

@Guitarrist4 - Thank you for taking the time to capture a video for us! I've passed this report along to the development team so they can take a closer look at this.

@DarthSloth89 - I've merged your post into this megathread so you can keep up to date with the ongoing investigation. I'm sorry to hear that the prisoners are dead / have disappeared for you. The development team intend to resolve this issue in a future update. Once we have a confirmed date for this update's release, we will let you know within the forums.

@ReSynced - I'm sorry to hear you've been unable to collect the prison door keys. Thanks for sending us a video! I've passed this along to the development team so they can take a closer look.

Thanks!