[2022] Dreaded "An unexpected DirectX error ocurred. Present failed"

Hi, @HexForger! I'm sorry to hear your game is crashing on launch, I understand that can be frustrating especially with a game you've spent a lot of time on.

I highly recommend starting off with the steps in this guide, especially checking your drivers for any updates. If you're still experiencing the crash after updating your drivers, you can use this link to create a case with us so you can upload your diagnostic files. Please let me know if you have any questions!

Hey @hexforger,

Thank you for taking the time to update us on your plan of action.

If you continue to have any trouble just let us know

@hexforger I'm so glad to hear that resolved the issue for you! Please feel free to reach out with any other questions or concerns, and have a good one!

Thanks for that extra information, @chrissinator03! We'll make sure to notate this. (✿◠‿◠)

Hey @tarekhaig,

Sorry to hear that you are encountering this issue despite your troubleshooting.

If you haven't already then I would recommend to perform a clean boot to ensure background applications are not interfering.

Any trouble, just let us know.

Hey there @tyten2020,

Thanks for reaching out, sorry to hear you're still having issues.

If you've already attempted all of the suggestions here to no effect, then could you please open a case via our Support Site and attach your DxDiag and MSinfo system files?

There we'll be able to take a closer look.

Please let us know if you have any issues with this!

Heya @jjshleprock , welcome to the forum! Completely agreed - crashes and trouble launching can be caused for a bunch of different reasons, so it's good to make sure to follow all the steps in our troubleshooting guide, which covers all the most common reasons. In particular from the guide, please make sure you are running the game with administrator rights, you've verified the game files, you've got your graphics drivers and Windows install fully updated, and you've (at least temporarily, for testing) deactivated all background programs.

In @HexForger 's case, it was a background program. It's definitely a worthwhile step deactivating all background programs, so as to rule that out as the cause. If it does turn out to be the cause, they can be reactivated one by one until the culprit is found. It's something our teams can help with more directly with the use of the system files in our system files support article, by reaching out at the links below.

Open a support ticket with Ubisoft Help
Send a Twitter DM to Ubisoft Support
Send a Facebook PM to Ubisoft Support

Best of luck getting this resolved! I'm confident we'll be able to help you sort it. Let me know if I can clarify anything