Original Post — Direct link

Please Guys, I dont know what I can do to fix it. I tried everything.... Uninstall and install back, update de video card.... nothing help to fix it...

I have razer 14 3080 16gb ram an ryzen 5900.
Im playing the game on ultra settings.

about 2 years ago - Ubi-Mercury - Direct link

Hi @gunday2021, welcome to the Anno 1800 Discussions!

Sorry to hear about these crashes you've come across while playing. When these crashes occur, have you receive an error message or code? Also, please complete this general technical troubleshooting article, excluding the steps you've already tried. This will help narrow the crashes down if they do not help.

Please keep me updated on the results of completing the guide. Thanks!

about 2 years ago - Ubi-WheelyDuck - Direct link

Hey @speedcuff,

Sorry to hear that you are experiencing an issue where you crash after a short time playing the game.

It is great to hear that you already tried the steps mentioned above, can I check whether you get any error when you crash?

Many thanks

about 2 years ago - UbiSushiVamp - Direct link

@yecats131 Thank you for sharing that information! I am sorry to hear that the crashing is now occurring for you as well. Do you have any background applications running when trying to play Anno 1800?

about 2 years ago - Ubi-Viral - Direct link

@yecats131 @JWoody907 Thank you both for your reply. @vtwelver mentioned above that starting the game in offline load prevented the game crashing for them.

Can you test this please? It will indicate how we can proceed from here.

Thank you.