Original Post — Direct link
I havent found this in Known issues so...

On the photo quests the game became uncontrollable, like when I press buttons they having a huge lags (10-20 second and most of the time doesnt even respond), camera starts floating like I'm pressing random direction (which I'm not) and I cant even exit the game except through the closing the game from Task Manager, this happens only in quests with photos. No errors no sounds or something like that the game just stop responding on controls and randomly do things
It happens in 50%-70% of quests and 100% of time when I play more than half an hour. I can recreate it, I've got any photo quest getting the camera to the photo place, boom! the controls go mad. New world Old world no matter

Windows 10 Pro 64-bit (Build 17763.503), AMD Ryzen 7 2700X 3.7GHz, 32Gb RAM, NVidia RTX 2080Ti
over 5 years ago - Ubi-Baron - Direct link
Thank you for reporting this to us, AutonomicLyric6

We're sorry to hear that this is occurring for you.

To help us look into this could you please provide us with a video of that issue occurring? This will help us to look into this.

If you haven't already, please also make sure that you have been through the steps in the guide here. This is to ensure this isn't an issue with corrupted files or another external function.
almost 5 years ago - Ubi-Swaggins - Direct link
Hey Glorfinnin,

Thanks for reaching out and welcome to the forums!

I'm sorry to hear you have encountered this issue. Are you able to provide us with a video showing that you are not able to complete your photography quests?
almost 5 years ago - UbiDork - Direct link
Glorfinnin: Hi there! I was able to peep the videos you provided and wanted to thank you for taking the time to capture that! Moving forward, have you and your co-op partner tried verifying the game files already?
almost 5 years ago - Ubi-Swaggins - Direct link
Hey Glorfinnin,

Has the steps provided by SirHarryPierce helped you out?

@twiFight thanks for sharing these! I will pass them onto the team
over 4 years ago - Ubi-Litten - Direct link
Thanks for providing this feedback, at this time we do not have an "official" workaround but our team is currently looking into this issue. Please keep an eye here, on our forums and the Anno Union for all future updates and patch notes. Lastly, if you are able to get this resolved, please feel free to let us know so we can forward this information on.
over 4 years ago - UBI-Froggard - Direct link
Hey,

Could you provide a screenshot of this please?
over 4 years ago - Ubi-Milky - Direct link
Hi tainder2010,

Thanks for getting in contact with us

Can I also check if you have verified the game files in case any installation file was corrupted?

Also, are you able to provide me with an image of this happening or a video?

What happens if you take the photo of the person or building you are supposed to? Will it still mark the quest as complete if you are in the correct area?
over 4 years ago - Ubi-Milky - Direct link
Thank you tainder2010 for getting back to me and providing us with that video clip.

Also, hello db8662 and welcome to the forums!

I appreciate you reaching out to us and I appreciate the time and effort you have spent giving us information and your opinion on what causes it.

I will pass on the information you have both given me to our Anno game team to investigate further.

Thank you for helping our community <3
about 4 years ago - Ubi-Milky - Direct link
Hi everyone,

Just a quick update on this situation, the game team got back to us and asked could all players experiencing this photography bug please submit us the following files through our support site here -
https://support.ubisoft.com/Cases/New or upload them to a file sharing site where we could download them please.

The files we need from each player who is experiencing this, are -

- dxdiag
- msinfo
- Engine.ini file
- a save game with a "But my smile stays on" quest in the Arctic, that cannot be completed by taking a photo, or any other similar quest that requires you to take a photo to progress

If I can gather this information from anyone we will have a better chance of recreating the issue on our side and then we can try to fix this.

Thanks all!