Original Post — Direct link

Re: [Issues not covered in the patch notes](/topic/110391/issues-not-covered-in-the-patch-notes)
When setting up a mail trade route between Islands in different regions, the mail converts to overseas mail but is unloadable because the only option in the route creation is to unload local mail.
Also, since the mail cannot be manually unloaded it is stuck in the Airship which makes it useless.

over 1 year ago - Ubi-SleepyGoat - Direct link

Hello everyone, I am going to work on getting this issue reported.

If possible, I would like to have a short video showing this issue off, along with save files where you were affected by this bug with the mail. You can attach a save file to a support case by following the instructions in our Pinned Thread about reporting bugs.

For the video, you can use the Xbox Game Bar to record it, and upload it to YouTube once you have it ready.

over 1 year ago - Ubi-Perseids - Direct link

@Synchronos357 @Wrzosek_ Hello! Thanks for providing this information and extra clarification for us. Hopefully, it helps clear up any confusion for other players if they come check out this thread.

If anyone is still having an issue though or thinks they are running into a bug/glitch, please follow the steps @Ubi-SleepyGoat suggested above so that we can work to get this reported. Thank you!

over 1 year ago - Ubi-Ciel - Direct link

Hey there @Wrzosek_,

Thanks for sharing this with us. After looking into this, I can see that the team is planning on improving the speed of the unloading of mail in the next game update 😊

over 1 year ago - Ubi-MrM - Direct link

@Synchronos357 Hi !

I've taken note of your message about these mail unloading Issues.

For the purpose of our investigation, can you let us know if mods were active at any point on the save currently used ?

This will help us isolate the Issue, in order to determine the best possible solutions.

Don't hesitate to let us know if you have questions, or if you'd like to share additional details !