Hello everyone, sorry to see so many of you have not received your rewards in game yet.
This is still being investigated for Anno 1800 as we managed to resolve this issue for some of our other games that had the same problem.
Just to clarify -
- For some the rewards appear locked and do not have a green tick
- For others the rewards appear unlocked, but are not accessible in game
I would like to add a screenshot to our investigation if anyone could provide one?
As always if you haven't already done so -
- Make sure you are using game update 9.1
- Please make sure to download the new Ubisoft Connect game launcher from this link if you have yet to update or if your client shows as Uplay in the menu - https://ubisoftconnect.com
- Please try deleting the cache folder for Uplay - https://support.ubisoft.com/en-gb/Article/000061966
- Try verifying the Anno 1800 games files too - https://support.ubisoft.com/en-gb/Article/000060529
Out of curiosity, does anybody still have the older version on Uplay installed as well?
I hope we can update you with a resolution soon, sorry for any inconvenience caused by this.