Original Post — Direct link

There is nothing I can do to get my progress back, its literally all gone, I need help with this.

4 months ago - Ubi-Mushy - Direct link

@meda128 Hey there, sorry to hear your progress has gone missing. I'm not seeing any progress on your account, save games or otherwise; is it possible that you were using a different account to play the game on PC? If you know which account that was, you'll need to log into the same account to access your cloud saves.

For further assistance with this, I recommend reaching out through our support portal so the team can help with account recovery. Make sure to provide a copy of your system logs so they can better assist. We can't help with these kinds of things on public channels, as this would put your account security at risk.