[2022] Regional and Overseas Mail disappears on delivery

Hey there @Shalira159, thanks for reaching out, and welcome to the forums!

If you haven't already, can you please run through our basic troubleshooting steps to see if they have any effect, and then get us some images, or preferably a short video showcasing the issue if it persists?

Can you please do the same if you're running into this same issue with the mail, @AORUS2017? Or are you running into different problems with the mail system?

@AORUS2017

The steps may not always help, unfortunately, but we do ask that you start with those steps as it can help a lot of different issues! If it doesn't help though, that gives us a bit more information about the issue to better narrow down what the cause of it may be.

As for the speed (or rather lack thereof) of airships, this feedback has been sent to the team already that I can see but I have also added your input to the feedback report as well for good measure!

@AORUS2017 and @Shalira159

Regarding the other mentioned issues:

For unloading mail only allowing you to unload all mail and not choose an amount to unload, we're asking the team for clarification on if that is working as intended or not!

For mail disappearing however, can you both give a bit more information on that? When did you first notice mail disappearing? And what exactly occurs that causes the mail to disappear? Is it specifically when unloading more mail than an island has the capacity for? Are there other times when it disappears?

Hey there @AORUS2017

Based on what you're describing here, it sounds more like you are simply not producing enough goods - mail specifically - to keep up with the demand in your high population buildings. What DeskLamp was asking for was a specific example of mail disappearing without this level of demand for it. We would need a visual example and description of that happening, as this is the forum for bug reports and technical issues.

Hello again @AORUS2017

Unfortunately, since you are refusing to provide the screenshots and evidence of the issue that has been requested, there is no assistance that I can offer you. If you change your mind and would like to provide those screenshots, this thread will remain open for you!

@AORUS2017 Hi there, and sorry for the late reply Thank you for the screenshot!

Once you have the other images, please upload them as well, and we will look into everything

Thanks!