16 days ago - EA_Mako - Direct link

Hey @YSophieT,


This is not something we're able to investigate via the forums. Please be sure to submit an appeal with the Terms of Service team with these steps:



They will take a look through the situation and reach back out to you through your account email. 



I'm afraid if an account's been banned we're unable to move anything to or from it whatsoever, sorry.