[2021] Strange ban?

Hey @YSophieT,

This is not something we're able to investigate via the forums. Please be sure to submit an appeal with the Terms of Service team with these steps:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/ 

They will take a look through the situation and reach back out to you through your account email. 

@TME_Zephyr 

I'm afraid if an account's been banned we're unable to move anything to or from it whatsoever, sorry.