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over 3 years
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EA_Kent
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Hello @kinarugu00_zip,
Did you see any error messages when the game crashed? If so, can you share the full error message that you received?
/Kent
Hello @kinarugu00_zip,
Did you see any error messages when the game crashed? If so, can you share the full error message that you received?
/Kent
I see, thank you!
Do you play on PC? If so, have you tried repairing the game to see if that helps? If you use Origin you can repair by right-clicking on Apex Legends in the Origin Library and choosing the Repair option from the menu.
If you use Steam please try verifying the integrity of the game files. For more information on how to verify the files visit the Steam Support website. Please let me know if that helps with the crashes.
Thanks again!
/Kent
Hey @ProvingCrown864,
We don't have a way to add RP to your account, but I'd be happy to try some troubleshooting to see if we can help with the disconnections you've been having. A good place to start off would be with the basic connection troubleshooting steps from the EA Help website.
If you're still running into the same error message after that check out the PlayStation-specific steps as well. Let me know how that goes when you can. Thanks!
/Kent