17 days ago - EA_Mako - Direct link

Hey @TME_Zephyr,

 

As the message on the ban history page mentions, certain bans or suspensions may not appear on that page. Sorry for the confusion there.

 

If you're seeing a banned message when you try to play, please send an appeal up to our Terms of Service team with these steps:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/  

 

They'll be able to review the situation for you and will reach back out via email once the investigation is complete.

Mako.png
17 days ago - EA_Mako - Direct link
Thanks @TME_Zephyr!

I do see you've created an appeal, so that's the correct way to have the ToS team look into this for you.

I appreciate the patience while they investigate and get back to you via email. Mako.png