[2021] i have a problem with EA play.

Hey @BigFattMonkey,

 

Sorry to hear you've had so much trouble finding this charm.

 

Just to be sure, this was the Ranger charm from last month, is that correct?

If so, can you check your charms for "Big Dog" instead? This one has a different name in-game so I'd like to be sure you don't have it under that name instead. Thanks! 

@BigFattMonkey
Which charm are you trying to locate?

@BigFattMonkey
The Ranger charm is called "Big Dog" in Apex Legends. Can you log into the game and see if you have the "Big Dog" charm?

 

Great to hear it @BigFattMonkey!

I haven't made any changes to your account.

This charm has a different name in-game and sounds like it was there under this different name the whole time. I'm sorry for the confusion.

Since this appeared you shouldn't have any issues next time around, but feel free to reach out if you do run into any trouble.