[2020] Missing content

Original Post — Direct link

I claimed a 7 day booster for siege from amazon prime and it still doesn't show and it's been more than 48 hours

about 4 years ago - UbiKoreanBBQ - Direct link

Welcome to the forums, OneToastWonder! I'd be glad to look into this with you. Are you only missing the headgear and uniform? Would you be able to create a case on our support site and share your reference number with me? This will allow me to investigate the missing content of your Welcome Pack.

over 3 years ago - EA_Illium - Direct link

@shadowdroid12 Which platform are you on?

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over 3 years ago - EA_Illium - Direct link

@shadowdroid12 To confirm are you signing into the same EA Account, or have you ever unlinked your persona before?

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over 3 years ago - EA_Illium - Direct link

@shadowdroid12 Apologies for the delay I have shared this with our team, however, I am currently unaware of an issue that would cause this.

To confirm before this happened, were there any changes you made to your account, its information, or your PS4 account?

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over 3 years ago - EA_Illium - Direct link

@shadowdroid12 I would recommend reaching out to an EA Advisor in this case for them to further look at your account.

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over 3 years ago - ubi-smash - Direct link

Hi @kimikoomalley, if you are still missing the 7-day booster claimed from your Amazon Prime account, please create a support ticket here so we can take a closer look into the missing item for you. Thanks!

almost 3 years ago - EA_Illium - Direct link

Hi @redarrow751 If you made a purchase and don't immediately see it, they can sometimes take up to 24hrs after the purchase to show on the account. After if you still don't see the coins in-game after restarting you can reach out to our support with your purchase information for them to look into this further.

EA Help on Twitter

https://twitter.com/EAHelp

Live-Support

https://help.ea.com/en/contact-us/

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

almost 3 years ago - EA_Aljo - Direct link

Hello, @redarrow751

We can't help with missing content through Answers HQ. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Also, make sure when you're posting images they don't contain any personal details. Thanks!

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