[2020] Missing content

Original Post — Direct link

I claimed a 7 day booster for siege from amazon prime and it still doesn't show and it's been more than 48 hours

about 4 years ago - UbiKoreanBBQ - Direct link

Welcome to the forums, OneToastWonder! I'd be glad to look into this with you. Are you only missing the headgear and uniform? Would you be able to create a case on our support site and share your reference number with me? This will allow me to investigate the missing content of your Welcome Pack.

over 3 years ago - EA_Illium - Direct link

@shadowdroid12 Which platform are you on?

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

over 3 years ago - EA_Illium - Direct link

@shadowdroid12 To confirm are you signing into the same EA Account, or have you ever unlinked your persona before?

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

over 3 years ago - EA_Illium - Direct link

@shadowdroid12 Apologies for the delay I have shared this with our team, however, I am currently unaware of an issue that would cause this.

To confirm before this happened, were there any changes you made to your account, its information, or your PS4 account?

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

over 3 years ago - EA_Illium - Direct link

@shadowdroid12 I would recommend reaching out to an EA Advisor in this case for them to further look at your account.

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

over 3 years ago - ubi-smash - Direct link

Hi @kimikoomalley, if you are still missing the 7-day booster claimed from your Amazon Prime account, please create a support ticket here so we can take a closer look into the missing item for you. Thanks!

almost 3 years ago - EA_Illium - Direct link

Hi @redarrow751 If you made a purchase and don't immediately see it, they can sometimes take up to 24hrs after the purchase to show on the account. After if you still don't see the coins in-game after restarting you can reach out to our support with your purchase information for them to look into this further.

EA Help on Twitter

https://twitter.com/EAHelp

Live-Support

https://help.ea.com/en/contact-us/

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

almost 3 years ago - EA_Aljo - Direct link

Hello, @redarrow751

We can't help with missing content through Answers HQ. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Also, make sure when you're posting images they don't contain any personal details. Thanks!

Recent Rainbow Six Siege Posts

Chat censorship is out of control!

Türk Takım

Game is unplayable

The new Reputation system