about 3 years ago - EA_Mako - Direct link

Hey @Rectlyy,

 

In this case you'd still need to reach out to our Terms of Service team to have them take a look at this further.

 

If you haven't already done so, you can appeal through the steps over on this page to get started with that process. 

Mako.png
about 3 years ago - EA_Mako - Direct link
Hey there,

I see you've already sent in a case to have our ToS team look into this further, so you'd need to wait to hear back from them in this situation. Mako.png
about 3 years ago - EA_Mako - Direct link
Hey @R-99_Busted,

If our Terms of Service team has investigated this multiple times and decided not to remove the ban after reviewing our records and information about the situation, I'm afraid that's not something we'll be able to change or address either.

Those types of cases are directed to appeal through our Terms of Service team because they have the capability to see what happened and review the account further. Ultimately our ToS team has the final say in these matters and we're unable to address these via the forums.

Mako.png





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