[2021] Apex Code Snake - No Bans On Ban History

Hey @Spexxee,

 

If you haven't already done so, you'll need to submit an appeal through these steps to have this looked into. Afraid we're not able to bypass this or speed things along on the forums, sorry.

 

That said, an appeal being submitted now should be reviewed substantially faster than what you mentioned seeing previously, so if you've already submitted an appeal I would just keep an eye on your email. You'll also be able to see the case status here.

 

Our ToS team will reach back out via email as soon as that investigation is complete, so I do appreciate the patience in the meantime here. 

Hey @Spexxee,

While we did have a period towards the beginning of the year where those appeals were taking substantially longer, those are well under control at this point and appeals should have a fairly quick turnaround time.

Aside from that I'm not quite sure what you mean by unprovoked reports in-game.

Reports would lead to an investigation of the account and, if it's found to have violated the User Agreement, an account action would follow.

If you ever feel an action was taken incorrectly, appealing it with our ToS team will be the only way forward as this is not something we're able to address on the forums, thanks.