about 3 years ago - EA_Mako - Direct link

Hey @CanucksJosh,

 

It does look like there were some additional chat lines aside from the portions you mentioned here, so reviewing the email should have a bit more information for you.

 

We aren't able to provide any additional info aside from what's in that email, but I do see you've already submitted a number of appeals for this.

 

In general it's best to submit a single appeal and wait to hear back, as creating multiple cases before the first review is even complete can delay the investigation.

 

At this point you'll need to wait and hear back from our Terms of Service team once that investigation is complete, so please keep an eye on your email for any updates.

Mako.png
about 3 years ago - EA_Mako - Direct link
@ShowMeUrDeathBox

I do see you've submitted an appeal as well, so our Terms of Service team will take another look over that penalty as soon as possible.

Since this is not something we're able to review via the forums and you'll need to hear back from them, I'll be locking the thread here. Thanks for the patience while that's being reviewed. Mako.png





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