Just want to make another bug known! Have not seen any posts on it, but whenever I go to the Fabrication Machine and open a new outfit it uses the token, but does not give me an outfit. So far I have lost several cosmetics due to this. Kinda sucks cause I got them from completing missions and I cannot get them back.
For those reporting this, can you let me know the platform you are playing on? Thank you!
Is there any chance we can have a ball park on these patches? Is this something we can expect to see development on in the next few days, or within the next few weeks?
Furthermore, has the team acknowledged the fabricator not working? What about general stability fixes? I think outside the matchmaking, the crashing across all three platforms is the biggest concern.
We are looking at the next big patch within 7-10 days, and hope it will help with major issues and quality of life improvements! But there are some things we have been able to hotfix too, particularly on the PC side.
And yes, we are looking into the fabricator issue/stability!
Are you a dev?
He is, we're working on getting him a Dev indicator!
Unblockable attack spam, it’s literally just a prayer to see if you die or not. One attack every few seconds would be fine, but not every single attack.
We've already passed this feedback on to our team to evaluate!
Will the cosmetic patch fix the issue of not getting the legacy and obsidian dlc? I've tried resetting and reinstalling.
Yes, what Cory said! When DLC items aren't properly rewarded, we need to have support pull up your account and take a look at why it wasn't triggered!
Thanks for the info! On the cosmetics relocking, one question, will this be fixed for story skins too? I’ve lost stark tech suits from this issue and was curious on this! Other than this, the game is immaculate!
So, for this one, I think there are two separate bugs (one for campaign unlocks, and one for Hero Card unlocks, but we are working on a fix for both. Those Stark Tech suits are so amazing to run around in so we understand the urgency. I'll keep updating the issue above as I have info!
This is a great post! I work with analysing customer complaints myself, and the reports I see here on Reddit (and Twitter), are often short on details on how to replicate the bug, so can understand how that can slow the process down.
Keep up the great work and stay strong!
PS; I’ve been having a blast with the game so far :)
So glad to hear you are having a good time! Hopefully that only gets better as we improve and evolve the game. And yeah, social media is a great temperature check, but we get the best info through 1-1 interactions where we can get the missing pieces of the puzzle we need!
You’re doing a great job here.
Obviously there are some hurdles to overcome, but clear communication is the number one thing that gives me hope. I’ve followed games that fell apart, and the canary in the coal mine was always silence from the developers.
It's the least we can do! All games have bugs at launch, but we know how important these first few weeks are to ensure we have the trust of players. You all invested in us, and we need to prove through actions that we are invested in you!
Hello MeganMarie!
Thanks for keeping us in the loop, but honestly I would like some more about matchmaking besides "we are creating a troubleshoot guide". There isn't any troubleshooting to be done, It definitely feels like its on your end because every single player on every single console cant get proper matches going with teams of 4. Hope this doesn't take long to fix, holding the game back the most I feel.
The troubleshooting guide is just a part of it! We are also working on upcoming fixes/improvements for our next patch. I just don't have them yet, and wanted to put in a placeholder so you all know something is in the works!
Troubleshooting guide for matchmaking?
Bro it’s hit one button, the problem isn’t on our end.
Troubleshooting can also refer to user-side issues like NAT settings, but for the most part we want to use this to clarify bits of confusion around hero/mission selection and so on. :)
Also, I'm a bit new to reddit, so please give me a few moments to fix the formatting! This is a lot of text! :)
Edit: Okay, I think the formatting isn't too bad now, but please let me know if you have suggestions to make it easier to read or navigate!
Hi all,
Meagan here – I’m the Sr. Community & Social Media Manager at Crystal.
Threads move fast on Reddit and often there are multiple reports on the same issue. We realized that not everyone may see when we respond to individual threads and are hoping to resolve that with this sticky post!
We are scouring social media, Discord, and Reddit for your bug reports and feedback, but think a little context on what’s happening behind the scenes could help.
But first, I want to say that we hate bugs as much as you do. Although a lot of the issues below happen infrequently within the scope of the entire player base, your experience is our top priority, and each of you deserve the best possible experience we can deliver.
HOW WE GATHER BUG REPORTS
If you aren’t familiar with bug reporting or Quality Assurance protocol, to solve complex bugs, we have to reproduce them first. This means recreating t...
Read more External link →Missing credits and progress after purchase is an extremely high priority and it really sucks that this happened in the first place. I can tell you that people are working on it even as we speak.
We do respond to all the issues but not to everyone's posts and we see what you guys posts.
We're also investigating other issues with progress being lost. If you would like to make sure we see an issue, you can DM me, i may not respond but i share everything i get internally.
Hi there - we are investigating this and trying to find a fix! For the moment, could you try this workaround and let us know if it works for you?
Good stats too. Unlucky it was a 125 so it's kinda useless lol (if you wear it you will be reducing your overall power level, lowering all your drops' base level, slowing your progression) this is why we need inventory power level.
Drops are based off of acquired gear, you can equip lower pwr items without worrying that it will affect your drops in game.
Whoa, this is awesome! Please show us the final product!
Yep we have that one, thank you for the report!
Thanks! that was exactly the intent, we wanted to have content of different lengths so you can have a quick game if you are just working on dailies or have limited time. Glad its working out for you!
*edited to fix a typo*
Please check out the Captain America frontline skin as well, his face textures are super glitchy
A fix for that is on the way
We are investigating issues related to this!
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