[2020] please help

Originally Posted by venturini..
My game iniciates with 8 or 9 fps, after a long time i got to the settings and saw that my GTX1660 wasnt being recognized, i tried to uninstall and repair the archives but it doesnt work

sorry for the english, im from brazil

Originally Posted by BlackPhoeniX..
Did you try to reinstall your graphic card drivers?
I think your game is working with your CPU and gtx 1660 don't work with game or don't recognize the R6s as a game.

Hey guys,

The suggestion of installing graphics card drivers is exactly what I would suggest here also.

Steps on how to do this can be found here.

Hi there, the error message you are describing usually occurs when you are trying to launch a game from your Steam library which is already linked to another Ubisoft account. So we can investigate this further can I ask if you could contact us with the information below via our social media accounts on Twitter or Facebook :

1) an image showing your steam ID which you can locate using the following FAQ
2) an image showing the proof of purchase which you can find by clicking on your username in the top right corner of your steam client and clicking "Account Details" and then "View Purchase History"..
3) an image showing your "Ownership" folder which you can locate here : C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache\ownership

To confirm this would need to be a full screen image clearly showing the above information along with, your Steam username and system clock for verification.

If you do not have access to any social media services or do not wish to send this information via these platforms, you can also provide us these details by creating a support ticket and upload the requested images as advised here.

@icedoutcortex Hey! We greatly appreciate you reporting this issue.

We can confirm that this issue was resolved and you should always receive renown for completing a round.

Please keep in mind that there can be a small delay in delivering renown so you might see it not directly after finishing a game.

@icedoutcortex As advised this is a visual error and you still are receiving renown on the server side.

@icedoutcortex OK please allow 24 hours to pass and if the Renown does not update please get back in touch.

@icedoutcortex Thank you.

@soggywaffie Hey there, GeForce Now is not a program that would cause a ban to occur. I recommend creating a case on the Support Portal to file for a ban appeal. The team will be able to look into this with you. You can also reach the teams via private messages on social media:

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