Clash Royale Dev Tracker

You're welcome. I always give everyone the benefit of doubt. I think in general any customer service in inclined and open to believe their customers by default, but don't always have the resources (time) to investigate the claims.

We try to tackle big volumes with facilitating the whole customer service operation as well as possible. We will get a much better self help portal in the future, so that should be able to help free up resources for more demanding cases when easier ones will be resolved without contact. The future is bright ;)

No, as soon as you reload the game you're fine. That being said i've seen a few odd cases where the content of the chest was never delivered, but luckily those cases are few and far between.

Thanks for the tag - I'll take a look and respond to you in game.

Hey, /u/Coconuthead94

First of all I'm sorry you had a bad experience.

Secondly it definitely could happen that i.e. poor network connectivity would put you out of sync with the game server. This could lead to you not seeing the contents of your chest. Super rare, but not impossible.

Would you mind sharing your player tag or player ID with me, so I can take a closer look?

Hey guys,

You won't get banned for simply trying to change your Supercell ID.

When someone writes in and wants to remove/attach to Supercell ID we will do certain background and security checks. If there is something phishy going on we will not proceed with your request, but rather explore further what is actually happening and possibly lock and/or ban the accounts in question.

No problem. Yes, currently even if you didn't continue it won't count towards the challenge win stat.

Hey u/rochastes

Sorry for the confusion and for the wrong information. Continue Challenges will not count towards your challenge wins stat in your Player profile.

+2

Hey, sounds odd. Did you play at least one League (PvP) match during the season? You have to take part, i.e. battle, in a League to be eligible for your season reward (the Draft Chest).