Thank you for bringing this to our attention.
The team is aware of this issue and they are currently looking into it.
Thank you for bringing this to our attention.
The team is aware of this issue and they are currently looking into it.
The current suggested workaround for those not receiving the update on the Xbox PC app is to reinstall the game, yes. We realize this is not an ideal, sustainable solution, but it is the only one we can recommend at this time. I’m sorry for the trouble this may cause, especially those with slower connections or data caps.
Xbox support’s recommendation here is correct, although not ideal - you’ll want to try reinstalling the game.
Unfortunately, there is little we can do on our end for this specific matter, although for what it’s worth, it does affect other games other than ours as well.
It’s also worth noting there was a fairly hotly-anticipated flagship game release by Microsoft today, so it’s possible their servers are getting hosed by the traffic.
The update is already available there.
If you are having trouble with the patch download, please try to reinstall the game and see if this pushes the update to you.
Make sure you reply to your original ticket and don’t create duplicate tickets as these may increase the response time.
Thank you for reporting this issue to us.
We’ve passed it over to the rest of the team for further investigation.
In the meantime, could you please create a ticket over on Zendesk so that the team can look into this further.
You can read more about how to submit a ticket here: Official Servers - Terms of conduct, guidelines and procedures
Thank you for helping us...
Read moreThank you for bringing this to our attention @Summer
We’ve passed this over to the rest of the team for further investigation.
Greeting Exiles!
Something stirs in the air and a coldness grips your bones.
You sense a nefarious darkness growing within both the Exiled Lands and the Isle of Siptah.
The veil between our world and the outer dark is starting to tear, and droves of un...
Read moreHey fito,
These are not account-level rewards, just normal item drops like anything you would normally encounter in the exiled lands.
We intend to keep them a part of the game, but once the event is gone you’ll have to get them a different way (not yet determined).
Hope this helps!
#Changelog:
We will update this section with any changes and fixes applied to the patchnotes document released after launch.