Crusader Kings 3 Dev Tracker

Not a known problem on Macs, I have to say!

Please attach your Documents/Paradox/CK3/pdx_settings.txt .
From your Documents/Paradox/CK3/logs/ folder, attach system.log , error.log

Also in Steam please click on Steam-Help-System Info, and paste everything there into a text file and attach that here.


Please report the temperatures of your CPU and video (GPU)
1/ before starting the game up and
2/ in the main game menu
3/ after whatever play time you can get before the problem happens.  

Have you been playing on GeForce Now perhaps? We are seeing this problem in that situation.

Please lodge a support ticket at paradox.zendesk.com and we'll fix you up there.  

VikingSyrup said: I've done everything in post #4, in addition I also uninstalled and reinstalled CK3 just in case, and manually added the previous version of the Paradox Launcher too. (Though #4 only said to add the latest one.) I just can't seem to get it to click either.

What antivirus app are you using? We're seeing particular problems with Avast but others could be an issue too.

Is is still the same problem as your OP, after all that? Or has it changed at all?  

tomascada said: I also originally freaked out, but it seems all mods are working fine, it's just the launcher not showing them. It definitelly doesn't seem to be a problem on our side.

Did you go through everything in post #4? That process has been very successful in addressing these issues.

What AV app do you use?  

That first screenshot shows you adding the game to the Windows Defender firewall, but that's is not the potential problem here - it's the antivirus/ransomware functionality of WD that can be the problem. Firewalls only govern external communications, they do nothing within your machine itself. The 6th screenshot is the right place but we don't see the game or Paradox Launcher added there - please add them to that Apps Allowed Through list.

That second screenshot shows me dxdiag.txt in your file system, but I need to actually see the content of that file, please attach it here.  

Yes, I'm afraid your Intel 4000 video system is well below the published minimum requirement:
UserBenchmark: Intel HD 4000 (Mobile 1.25 GHz) vs Iris Pro 580 Skylake)
Unless you have access to a machine that meets those requirements, please seek a refund from where you bought the game.

Sorry about that!  

Most likely your video system is below the game's minimum requirements.


DXDIAG is a program you run from a command prompt or the Windows start menu 'run' dialog box (or 'search programs' in Windows 7 or later). After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

Please attach your Documents/Paradox/CK3/pdx_settings.txt .
From your Documents/Paradox/CK3/logs/ folder, attach system.log , error.log  

In the game launcher please set Display mode to windowed.

IF that doesn't help, Please do a full **clean** re-install:

- move any valued save games elsewhere
- "uninstall" in Steam-CK3
- manually delete both the Steam/SteamApps/common/CK3 AND Documents/Paradox/CK3 folders
- re-install game in Steam, run a Steam Verify when done.
- add CK3.exe to the exceptions list of your antivirus app; ESPECIALLY if you have Windows Defender, add it to the Ransomware "Apps Allowed Through" list.
- start the game with no mods active and test

In particular make sure there are no files or folders left under either the Steam CK3 or Documents CK3 locations, before installing again.


If those don't help:
DXDIAG is a program you run from a command prompt or the Windows start menu 'run' dialog box (or 'search programs' in Windows 7 or later). After running it will open a window and start collecting info wit... Read more

Here's an expanded process that should now fix this:


- unsubscribe from all mods
- delete the folder Documents/paradox/CK3/mod/
- delete the file Documents/paradox/CK3/mods_registry.json
- delete the file Documents/paradox/CK3/launcher-v2.sqlite

Add CK3.exe to the exceptions list of your antivirus app; ESPECIALLY if you have Windows Defender, add it to the Ransomware "Apps Allowed Through" list. You should add steam.exe and C:/users//AppData/Local/Programs/Paradox Interactive/launcher-v2.2021.1/paradox launcher.exe to that list.

- subscribe to a few mods
- run the game up and see if those mods are now available to you.

I hope that does it for you!  

Please try the following:

- unsubscribe from all mods
- delete the folder Documents/paradox/CK3/mod/
- delete the file Documents/paradox/CK3/mods_registry.json
- delete the file Documents/paradox/CK3/launcher-v2.sqlite
- subscribe to a few mods
- run the game up and see if those mods are now available to you.

I hope that does it for you!  

Please go here:

The latest supported Visual C++ downloads

This article lists the download links for the latest versions of Visual C++. support.microsoft.com And run the x86 and x64 installers there.

If that doesn't help, then try this Windows repair tool:

...

Read more

Quite a few errors in that log, not sure if they are 'normal' or not ... let's try a full **clean** re-install:

- move any valued save games elsewhere
- "uninstall" in Steam-CK3
- manually delete both the Steam/SteamApps/common/CK3 AND Documents/Paradox/CK3 folders
- re-install game in Steam, run a Steam Verify when done.
- add CK3.exe to the exceptions list of your antivirus app; ESPECIALLY if you have Windows Defender, add it to the Ransomware "Apps Allowed Through" list.
- start the game with no mods active and test

In particular make sure there are no files or folders left under either the Steam CK3 or Documents CK3 locations, before installing again.  

I'm already helping you in a ZenDesk ticket on this.  

I can see it used to work a couple of months ago:
https://www.reddit.com/r/macgaming/comments/jvzd9v
So I can only guess a Big Sur or firmware update has done something here ...  

MrWizz561 said: How do you get out of debug mode?

You remove the launch option that you put in to trigger it.  

I guess this is the problem:

Video Card:
Driver: Unknown Unknown

At this point I think you should seek a refund for this purchase, as I don't know at present what the support status of our games under M1/Rosetta is.

Sorry about that!  

Looks like it's having trouble with the video setup.

In Steam please click on Steam-Help-System Info, and paste everything there into a text file and attach that here.

Does Stellaris run okay on it, as a matter of interest?  

Just delete the affected file then run a Steam Verify operation, which will replace it with the original version.

All the best!  

Has to be an installation or video driver issue, AFAICS. The minimum requirement under Linux is the HD 7870, so I'm afraid your HD 7770 is a little below that. Whether that's the cause I'm not sure.

Please attach your Documents/Paradox/CK3/pdx_settings.txt .
From your Documents/Paradox/CK3/logs/ folder, attach system.log , error.log


Also in Steam please click on Steam-Help-System Info, and paste everything there into a text file and attach that here.  

Did you also add the launcher to the Avast exceptions list?