@SubtleJayy Ah okay. For games stuck in the initializing state, the steps here may work: ^JH
@marsadias Thanks for the kind words! I appreciate it! ^JH
When you've outrun your outer demons this week, but your inner ones remain.
@SubtleJayy Hi there, J. Try the installation troubleshooting steps here:
What message are you getting when you try to download the game? ^JH
@marsadias Yay! Thanks for following up with us! If you no longer need help with your ticket, please close it out. Thanks!
@Juanny005 You'll want to get a ticket in here, it shouldn't make you log in, with any information about your account that you can remember. ^CC
Tired Tuesdays. Is that a thing?
It is now!
@marsadias So you're able to log in? Everything is good to go? ^JH
@marsadias Okay go ahead and try logging in and see if you run into issues. ^JH
@itsthechrisman Keep us posted! ^JH
@marsadias Okay thanks. Give it about 5 mins then try logging in again. In the meantime, please reboot your computer if you haven't so all background processes stop running. ^JH
@marsadias Okay perfect. Exit the game and launcher at this point. When you've done that let us know. ^JH
@itsthechrisman Okay. Give it about 5 mins and try logging in again. In the meantime, please reboot your computer just to make sure all processes running the in background are stopped.
@itsthechrisman Exit the launcher and game. Let us know when you've done that. ^JH
@marsadias Okay. I see a couple of password reset attempts. Have you checked your email inbox, junk or spam for any reset links? ^JH
@itsthechrisman Thanks for the update. What is your BattleTag? ^JH
@itsthechrisman Okay. You may need to reset your password, not change it. Can you try doing that here? ^JH
@marsadias It looks like you actually changed your password and not reset it. Can you completely exit the game & launcher? Let us know when you've done that, please. ^JH
@itsthechrisman Do you receive a particular error message or number? ^JH
@marsadias Okay. One last step. We need you to perform a password reset (not a password change). You should be able to request a password reset here:
This can sometimes "refresh" the account and clear up issues like these. ^JH