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26 Sep

Core Mining a bit broken since update.

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    on News - Thread - Direct
Hi Everyone,

I'm just trying to dig into this a little deeper and I was hoping that someone could go through in detail, what issues you are seeing with mining as I am seeing conflicting messages with some commanders saying they are seeing an issue, whilst others are saying it's fine.

I just want to make sure this is fully investigated and we can get to the bottom of it asap, so the more detail you can provide me, the better :-)

Thanks all!

25 Sep

[Steam] Elite Dangerous stops downloading at 15 GBs

Comment

Hi there! Please send us a ticket via https://customersupport.frontier.co.uk/hc/en-us so we can look into this with you :) - Support Agent Nova

Game doesn't display on Oculus Quest 2

Comment

Hey CMDR,

From the in-game main menu, go to options, and then Graphics. Navigate to 3D and select HMD (Headphones). This should put the display in your headset.

If you need further assistance, you can reach us via https://customersupport.frontier.co.uk/hc/en-us/requests/new

- Ikaros

Ships missing?

Comment

Hey CMDR,

Legacy and live game progress are tracked separately and you can find out more about this here.

If you need further assistance, you can reach us via ...

Read more

small problems in VR

Comment

Hey CMDR,

I'd recommend making sure that your GPU drivers are up to date.

If you need further assistance, you can reach us via https://customersupport.frontier.co.uk/hc/en-us/requests/new

- Ikaros


21 Sep

Asking for a steam key but it did ent give me one

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    on News - Thread - Direct
Hi there. That's possible. I can see that you have a support request in with us, so hopefully we'll be able to get this resolved for you : )

Console (PS4) to PC Transfer (Steam Key?)

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    on News - Thread - Direct
The transfer tool grants you a Horizons license on the account you transfer to, so you won't need to buy a copy. You can then claim a partner key from Steam for this license to install through your library there.

The warning text you quoted is just saying that the partner key can only be used alongside the Frontier account from which it was generated, and won't work by itself : )

Once you've added Horizons to Steam with this key, you're fine to then buy Odyssey from Steam too.

20 Sep

Asking for a steam key but it did ent give me one

Post
    on News - Thread - Direct
The launcher will prompt for a key as a last resort when it's unable to detect any game access, which would suggest that it's either unable to see the link to Steam/Epic you have in place or to correctly utilise this to authenticate you.

If we have server issues or Steam/Epic has an outage, the launcher will sometimes lose the ability to query the third party platform for your product access, at which time you'll run into the issue you describe. This can also happen on first launch after linking your accounts.

If you don't see a 'Log in with Steam/Epic' button on the launcher when it loads, you may sometimes just need to fully restart your Steam client/Epic Games launcher to correct this.

Elite Dangerous 'September Sale' Extended!

Post
    on News - Thread - Direct
[ATTACH type="full"]367882[/ATTACH]
Greetings Commanders!

Good news - our Elite Dangerous 'September Sale' has been extended to midnight on September 25th.
Full details on what's included can be found in the primary post ... Read more

Universal Cartographics @ Explorer's Anchorage STILL not loading after about 20 minutes

Comment

Originally posted by imgarbage_dot_com

Hi Frontier support, do you know if there is a fix for this? I wound up here after googling the issue. Still not loading as of September 2023. :(

Hi there,

I'm sorry to hear this issue has popped up again, and apologies for any inconvenience that this might be causing you. If you could pop us over a ticket (via https://customersupport.frontier.co.uk/hc/en-us/requests/new) we can look into things a little more closely with you!

~Nebula

Problem with audio

Comment

Hi there,

This certainly sounds a little unusual. If there's no change after trying the steps in the comment above, please do pop us over a ticket (via https://customersupport.frontier.co.uk/hc/en-us/requests/new) and we can look into this with you.

~Nebula

I'm loosing my mind about that stupid VR BS

Comment

Hi there,

If you do decide that you'd like to troubleshoot this further, please do pop us over a ticket (via https://customersupport.frontier.co.uk/hc/en-us/requests/new) and we can look into this with you.

~Nebula


19 Sep

I just lost all because of... a mistake

Comment

Hi there! Please send us a ticket via https://customersupport.frontier.co.uk/hc/en-us so we can look into this with you :) - Support Agent Nova

Stuck in "loading" screens

Comment

Hi there! Please send us a ticket via https://customersupport.frontier.co.uk/hc/en-us so we can look into this with you :) - Support Agent Nova

Can't launch the game

Comment

Hi there! Please send us a ticket via https://customersupport.frontier.co.uk/hc/en-us so we can look into this with you :) - Support Agent Nova


17 Sep

Cant log in to the game

Comment

Hey CMDR,

Please send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new and our team will help you out.

- Ikaros


16 Sep

Elite Dangerous September Sale and More!

Post
    on News - Thread - Direct
Commanders.

Apologies, the sale has seemingly decided to go offline for the weekend, which we appreciate is once again not optimal.
The team have been alerted and we’ll do what we can to get it back as soon as possible.

o7

Elite Dangerous September Sale and More!

Post
    on News - Thread - Direct
Sorry for the acknowledgment delay Commanders, but your discounts are back.
Thank you once again for your patience o7
Have a great remainder of your weekend.

14 Sep

Elite Dangerous September Sale and More!

Post
    on News - Thread - Direct
[ATTACH type="full" width="766px" alt="1920x1080.png"]367226[/ATTACH]


Greetings Commanders.

Following the final (unexpected?) 'hurrah' of Summer last week, let's assume Autumn is now on the way for us and celebrate that fact with a September Sale in the Elite Dangerous Gamestore.

OFFERINGS
[LIST]
[*]30% off Ship Kits, c*ckpit Customisation & COVAS, Commander... Read more

Frameshift Live 2023 Schedule!

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    on News - Thread - Direct
Schedule now updated once again o7



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