EVE Online Dev Tracker

That’s very nice of you, thank you! I’ve been with GMs for quite a while though, haha
Happy to hear it, hopefully we’ll be able to keep on this trend.

In my personal experience there have not been that many cases. I definitely made mistakes myself, my colleagues usually pick those cases up when I ask them for a review. But I don’t remember that much of them, to be honest.

False positives will always happen, this is just how it is when both machine check and human check are included. We decreased the amounts of false positive drastically from previous years, this is something that I see for sure.

Good thing about false positives - they happen only once per player. Simply put, if someone was falsely banned and then unbanned, if the same case is ever picked up again, we’d be extra careful in investigating it.

And yes, we are only humans, but we genuinely try to reduce the amount of those false positives and are ready for the dialogue when the case landed on a sort of grey area. Luckily, there has not been many of those.

Yep, exactly this. Mistakes happen, I can understand it to a certain degree. Banning rampage never did anything good.

Just to clarify.

Name changing is not a service we provide. Sold characters that have been renamed due to having an offensive or otherwise, not-allowed name will not be granted a rename after the sale has taken place and will forever remain with their generic name, such as:

Caldari Citizen [CharacterID]

Attempting to add value to a character sale by doing the name change before selling a character and advertising it as such to increase the characters sale value is also not allowed.

People make mistakes, it’s natural. We don’t want to punish bad decisions so severely with a permanent ban. Some were tempted to try it and stopped after the short ban. Consider it as a warning - “we see it, we know what you are doing, please stop”. If the warning is not heard - then we take a more… permanent action. I think that’s fair.

Regarding the obvious bots. I understand that many in-game moments and encounters might seem like someone using a tool. We had hundreds of reports for some players throughout the years. All of those instances have been investigated thoroughly. If there is nothing, then there is nothing and we will not ban people just because they came up with some strategy and managing to do it good.

But once again, if you’d like to report someone specific, send us a ticket with chararcter names and we’ll have a look.

No email for now, unfortunately, but just attach video to the ticket, if possible.

Thanks for asking them! I’d be happy to see the rewards too, I always wanted to see some incentive for something good.

1. It’s definitely been discussed, but so far no permanent solution yet
2. Not now, but you can always apply for CCP, if you’d like!

Good question! I double-checked with our community folks just in case. Yes, this is against the rules for EVE and Twitch as well. Community also mandate that every giveaway is done in such a way that everyone has equal chance to win.

Absolutely!
All right, lots of valid questions, let’s try to unwrap it.

1. No, I wouldn’t say so, for TS it’s just business as usual. But I joined it later on, after the injectors were introduced so I can’t really feel the difference, I suppose. Hacked accounts are persistent, and it usually goes in waves, mostly the spikes are on holidays for obvious reasons and in summers, when people are on vacations. Other than that… I think it’s just as always.
2. I don’t think any changes were ever discussed within TS. But honestly, it does not really matter for us if it’s PLEX or injectors. As long as there is any in-game currency, baddies will find to exploit that, and as long as players have it in their possessions - there is always a certain risk associated with it. Other departments can have other opinions, personally I am not aware of that.
3. Ah, I think I touched this subject in the first answer ...

Hi there

I’ve heard from AVG today, and they have confirmed they have whitelisted the file. They say it make take up to 24h to take full effect. Please keep your product up to date, and hopefully it should just start working when you get the updates from AVG, if it is not already.

Many thanks!

Hi!

That’s very nice of you, thank you! I’ll try to answer as detailed as I can.

1. Extraction was introduced in 2016 and yes, it definitely was a major pain at some point, when Team Sec did not have tools to deal with it. I wouldn’t say that it’s worse now, accounts do get hacked/shared/sold, you name it, but in the past year I personally don’t see a huge spike or something like that. Just business as usual. Use the two-factor to avoid that, pretty please!

2. I think it usually comes to case-by-case scenarios. There is alpha exploiting and botting, those are a bit different in our books. Usually exploiting multiple alphas results in a permaban, no exceptions. If t...