[2020] [PC]Dissapearing effects.

Hey xwarek,

I am sorry to hear that.

Can you tell me which effects you are missing?

Thanks for specifying those two effects, xwarek.

I spoke with a member of our For Honor team, and to have this investigated further for you, they'll need you to provide further information in a support case, Live Chat, or social media PM (Facebook / Twitter).

Can you please use one of the above methods to submit the following information to us:

- The approx. time you earned / unlocked these two effects

- A list of heroes you had these effects applied to / unlocked for

- If you have them, images of the effects in use / owned

If you can also provide a link to this forum thread, just for their reference, that would be awesome. Thank you!

Originally Posted by xwarek
I messaged the problem on the twitter. Thank you for your time spent on helping me. Have a nice day!

Thanks for updating us! You're welcome

Please don't hesitate to reach out to us again if you need further support!

Sorry to hear you're still awaiting a reply, xwarek.

Can you confirm if you've still not received a reply?

You haven't received a response through our Twitter channels? Did they create a Support case for you, and if so what is the Case/Ticket ID?

Hey there, I'm sorry you haven't had a reply yet!

- The approx. time you earned / unlocked these two effects

- A list of heroes you had these effects applied to / unlocked for

- If you have them, images of the effects in use / owned

I can see you linked this thread in your tweet but did not provide the information requested above. Could you add the answers to these questions into a DM?

Hey xwarek,

Can you direct message the Twitter page and include the answers to the questions that were asked above or open a support case on our website?

Hey xwarek,

Thank you, once the team gets to your message, they will respond

Thanks for getting back in contact and apologies for the delay in responding to your query however please note our Twitter support channel is not a "Live Chat" service. Also, due to character limitations public tweets is not the best for technical queries or feedback so please feel free to send us a direct message with as much information as possible and we will be sure to forward this for further review.

Regarding your query itself, I would not be able to provide any further information at this time, but please feel free to provide a short video clip showing what your are experiencing as this would greatly assist any investigation into this matter. Again allow me to apologies for any confusion or inconvenience this has caused.

Thanks for getting back in contact, and sorry to hear this has still not been resolved. As I understand you are advising you have previously contacted us with the images and information requested at the start of this post however this does not appear to be showing linked to your public tweets you have provided information of earlier in this thread.

To try and get this resolved for you once and for all, if possible could I ask you to resend any and all information you may previously have forwarded us Via DM on Twitter along with your Ubisoft account username and a brief description of your issue. This will enable us to have all this information in one place and get your query forwarded to our For Honor team for further investigation.

Again, allow me to apologies for any confusion or inconvenience this may have caused with crossed wires and conversations over multiple platforms.

No problem, thanks for getting in contact and letting us know your query has been picked up by a member of our Twitter team. Rest assured we will try to get this resolved as soon as possible and hope you continue to enjoy the game.

Originally Posted by xwarek
Guys I dont get you. Why when you start a case you ignore it? https://twitter.com/UbisoftSupport/s...84429233459200

Hello there xwarek!

Please note that we do not offer a live service via social media, and it can take some time for our agents to respond to your initial DM. Rest assured they will contact you as soon as they are able to. I apologise for any delays. I'd like to take a closer look at this for you.

I would like you to login to our dedicated support website. Once you have logged in, I'd like you click on the hamburger menu in the top right corner. The menu that drops down should show you "My Cases", click on that and you'll find your support cases. Could you please let us know the case number of the issue you're reporting? Once you have updated us with this number, we'll be able to take a closer look for you.

Thanks!

Thanks for sending me that number. I've sent you a tweet, so could you please respond to it when you're next able to? If possible, could you please record a video demonstrating the issue, and what you see? Once you have recorded a video, please upload it to a sharing platform (such as YouTube or Google Drive) and send us an unlisted link to the video via the Twitter DM. This will help us to understand the issue you're encountering, and to investigate further.

Please note that we do not offer a live service via social media, but our agents will try to respond to you as soon as they are able to. Thank you for your ongoing patience.