[2020] [PC]Epic "PI-UBI-01" error code

Hello ItsNotJon670,

Sorry to hear that. If the error you are encountering is Epic Store related, I would contact Epic Support directly to resolve this

I'm sorry to see you are both experiencing this.

At what point are you both getting this error? (Is it after installation, before, upon launch, after launch, during linking?)
Could you both set up cases on our support site and upload screenshots showing the error in question, and your Epic Library.

Once you have done this, can you please let us know your case number so we can look deeper into this.

Hey folks,

If you are getting this particular error, it is related to the country on your account not matching the account you got the game on.

I would advise checking your country set on both Epic and Uplay are matched, if they are not, please contact our support team via our website and change the country to match your Epic account.

Hey chaotixazn2019,

If you contact the team via our website or over our Social Media Channels, they can change the country set on your account for you.

Hey Mega_Mara,

Thanks for letting us know that you resolved the issue for yourself.

Hey Samirjosers1,

I am sorry to hear you are having issues with this still.

Have you made a ticket on our website so we can take a closer look?

Hey,

I've sent you a PM

Originally Posted by DominicATR
I have talked to numeroues epic games support people but know one has been able to help me its mindblowing that companies this big cant handle a simple error, Im not using a vpn, both countries in both accouns are the same i have restarted my pc the launcher i have done everithing and still nothing
PLS HELP

If you have previously contacted us via a support case for this issue, would you mind letting me know your case reference number, so that I may take a look into this further with you?

Additionally, can you confirm that both countries match, and that you currently reside / are located in the country in question on both accounts? Others in this thread for instance mentioned being registered to one country on both but living in another, or else being on holiday when trying to activate their games or link their accounts, which likely caused the issue for them. To fully investigate, I'll therefore need this information from you

Originally Posted by Dylan_Josh
Did any of you manage to get it fixed? I'm having the same issue!

My country on Ubi and Epic is the same (India), I'm not using any VPN

Please help!

Hi Dylan_Josh!

Please reach out to our team so we can look into that for you. Please include images showing your Epic account settings with the country visible and the game in the Epic client.

Thanks!

Originally Posted by Dylan_Josh
I have reached out to your team. They told me to talk to Epic. (ticket #10422684)

Pic showing countries in both Ubi and Epic settings: https://imgur.com/a/c3BaXc7

Video showing the entire process: https://www.youtube.com/watch?v=IQhLy50S7Ag

Hey, I'm sorry for not seeing this earlier.

Since the country is the same on both accounts, please add images of the following to your support case -

-the game on the Epic games library
-the country setting on the Epic account.

That will give our team everything they need to investigate further.

Hey ph0biastik!
Can you set up a case on our support site

When you've done this, can you please upload screenshots to your case showing the following -
- The game in your Epic games library
- The country settings on your Epic account

when you've done this, reply here with your case number and we'll get this looked in to

Hello everyone,

I am sorry to hear that this error code persists for some of you, but very glad to hear that several workarounds - such as that provided by Tsimdschdern - have allowed you to link your games to your Ubisoft Account! Here is that workaround again, for ease of access:

Originally Posted by Tsimdschdern -Closed Epic Games Launcher
-Delete webcache in C:\Users\Account\AppData\Local\EpicGamesLauncher\S aved
-Opened Ubisoft play website and Login
-Opened Epic Games Site and Login
-Started Epic Games Launcher new

Please continue to test this workaround, as well as ensure that the country listed on both your Epic and Ubisoft Accounts match, as well as your physical location. They will all need to be the same.

We are able to assist with updating the country listed on your Ubisoft Account if it is incorrect, however, Epic Games will need to provide support to you to make any changes to your Epic Account.

If you need our assistance, please reach out to us in any of the following ways for one-on-one assistance in private:

- Support Case

- Live Chat

- Twitter PM

If your countries on both accounts and your physical location all match, and you continue to experience issues, please provide us with images of the following when contacting us privately through one of the above means:

- The game in your Epic Games library

- The country setting on your Epic Account

I had a look into all support cases mentioned since our last reply here, but as all are closed as resolved, I will assume that the issue is solved for those players from this thread. Thank you all for your cooperation and understanding. Please stay safe!

Hey JustSkillss,

Sorry to hear about your issue with activating your game.

Does your friend use a VPN? If they were, you would need to change your country settings on your Ubisoft Account and on the Epic side to match whatever country your friend had set their VPN to.

Thanks for getting back to us.

If you need your account details changing, try reaching out to our Live-Chat support team, they should be able to assist with this.

Hey JeParleRomano, thanks for replying to the thread.

I've checked the account you're posting from and can't see a copy of For Honor on it - as such, as a first question, have you checked that you are trying to run and play the game from the correct Ubisoft Account? If you're logged into the correct account in Uplay PC and can see the linked game in your library, can you please run through our connectivity troubleshooting to rule out any network issues as well?

Should you still encounter the PI-UBI-01 error after completing all of the steps above, please refer to my previous post in this thread and send us the requested information in a support case or via a Live Chat. If you struggle to connect with an agent, try at a later time, and if still struggling, send me a PM and I'll get a case created for you.

Originally Posted by CrustyCroisant
ik probeer rainbow six seige te downloaden via epic games vanwegen halloween kortning maar hij geeft de hele tijd de foutcode PI-UBI-01: 102008.
hou kan ik dit fixen want ik zou het wel leuk vinden om het spel binnenkort te kunnen spelen

Hey CrustyCroisant,

Sorry to see that you are having this issue.

In this instance I would advise to open a new case with us so we can take a deep look at your account so we can get an understanding as to why you are getting this error.

Many thanks in advance

Hey koraykorac1976,

I'm sorry to see you are having some issues. Can you please contact us on the support site so we can look into this for you?

Hello!

Sorry to hear you are having issues with the PI-UBI-01 error.

Originally Posted by GeoSnipeZ
Like you said i tried to talk to epic but it isnt workingg I BOUGHT WHEN I WAS IN FRANCE AND THEN CAME BACK TO LEBANON THEN I GOT THIS ERROR I REALLY WANTED TO PLAY THOSE GAMES PLEASE LET UBISOFT TALK TO THEM

I can see the team got back to your ticket, please do update that if you need assistance changing the country on your Ubisoft account.

Please note that the country listed on both your Epic and Ubisoft accounts will need to match, as well as your physical location.

I am afraid we are not able to contact Epic on your behalf related to your Epic account details.

Originally Posted by surferwyld1
I am having the same issue, I managed to get epic to change my country to match my ubisoft account (because Ubisoft has yet to reply to my support ticket) but nothing has changed.

Thanks for creating the support ticket, the team will be able to assist you with making sure you have the right country on the account.

I am sorry for any delays.

Thanks!